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Using email I enter my password and log on, Firefox puts a new password in automatically and asks if I want to update, the new password does not work.

Posted

I'm logging in to BT mail. Address and password enters automatically correctly. On clicking "Sign in" the password box fills with dots an I am asked by Firefox if I want to update password. I did updated 1st time. On subsequent tries the new password failed and original password failed. Had to reset password and now can't use automatic completion of address and passsword as it produces error.

I'm logging in to BT mail. Address and password enters automatically correctly. On clicking "Sign in" the password box fills with dots an I am asked by Firefox if I want to update password. I did updated 1st time. On subsequent tries the new password failed and original password failed. Had to reset password and now can't use automatic completion of address and passsword as it produces error.

Chosen solution

If you add the block exception manually yourself then you need to make sure to prefix the correct protocol (in most cases https://).

  • Options/Preferences -> Privacy & Security: Logins and Passwords: Exceptions

When the Block exception is set properly then Firefox shouldn't ask to update a stored password. A block allow exception doesn't affect currently stored passwords for this host, but will prevent adding a new password or get a configuration dialog for updating. You can still manually check and update the password in the Password Manager.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0
  • Support URL: https://support.mozilla.org/1/firefox/71.0/WINNT/en-GB/

Extensions

  • Amazon.co.uk 1.1 (amazon@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • Chambers (UK) 1.0 (chambers-en-GB@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Google 1.0 (google@search.mozilla.org)
  • Google Analytics Opt-out Add-on (by Google) 1.0.7 ({6d96bb5e-1175-4ebf-8ab5-5f56f1c79f65})
  • Norton Safe Search 3.9.0.11 (nortonsafesearch_ul_2@symantec.com)
  • Norton Safe Web 3.10.1.2 (nortonsafeweb@symantec.com)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)

Javascript

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Wesley Branton
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In this case, my suggestion would be to either manually edit the password in Firefox Lockwise or simply delete to login from Firefox Lockwise so that you can save it again next time you visit your email.

See Password Manager - Remember, delete and edit logins and passwords in Firefox for more information on editing or deleting logins using Firefox Lockwise.

Hope this helps.

In this case, my suggestion would be to either manually edit the password in Firefox Lockwise or simply delete to login from Firefox Lockwise so that you can save it again next time you visit your email. See [[Password Manager - Remember, delete and edit logins and passwords in Firefox#w_managing-usernames-and-passwords]] for more information on editing or deleting logins using Firefox Lockwise. Hope this helps.
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Question owner

Thanks, can now use autofill but on signing in to email Firefox still enters another password which I don't update.

Thanks, can now use autofill but on signing in to email Firefox still enters another password which I '''don't''' update.
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Wesley Branton
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Does the password that appears in Firefox Lockwise for that login match what it should actually be?

Does the password that appears in Firefox Lockwise for that login match what it should actually be?
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cor-el
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Some websites modify the password field when you submit the form and Firefox will want to update the currently stored password in this case which makes it invalid. You can create a password Block exception in cases where Firefox wants to update the password.

Some websites modify the password field when you submit the form and Firefox will want to update the currently stored password in this case which makes it invalid. You can create a password Block exception in cases where Firefox wants to update the password.
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Wesley Branton said

Does the password that appears in Firefox Lockwise for that login match what it should actually be?
''Wesley Branton [[#answer-1275195|said]]'' <blockquote> Does the password that appears in Firefox Lockwise for that login match what it should actually be? </blockquote>
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Question owner

Yes it does. Another contributor suggested I block the "save logins and passwords pop-up" for the problem sites. This I have done but Firefox still tries to put a new password.

Yes it does. Another contributor suggested I block the "save logins and passwords pop-up" for the problem sites. This I have done but Firefox still tries to put a new password.
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cor-el
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Chosen Solution

If you add the block exception manually yourself then you need to make sure to prefix the correct protocol (in most cases https://).

  • Options/Preferences -> Privacy & Security: Logins and Passwords: Exceptions

When the Block exception is set properly then Firefox shouldn't ask to update a stored password. A block allow exception doesn't affect currently stored passwords for this host, but will prevent adding a new password or get a configuration dialog for updating. You can still manually check and update the password in the Password Manager.

If you add the block exception manually yourself then you need to make sure to prefix the correct protocol (in most cases https://). *Options/Preferences -> Privacy & Security: Logins and Passwords: Exceptions When the Block exception is set properly then Firefox shouldn't ask to update a stored password. A block allow exception doesn't affect currently stored passwords for this host, but will prevent adding a new password or get a configuration dialog for updating. You can still manually check and update the password in the Password Manager.
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jc12 0 solutions 2 answers

But why does this happen at all? When the "Save Password" dialog pops up and I click to reveal the password it is just a newly randomized password. As long as I say "don't update", everything works fine but for the life of me I can't figure out why it's shoving in a new random password every time I login with the valid password.

But why does this happen at all? When the "Save Password" dialog pops up and I click to reveal the password it is just a newly randomized password. As long as I say "don't update", everything works fine but for the life of me I can't figure out why it's shoving in a new random password every time I login with the valid password.
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Wesley Branton
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It could be a feature of the website itself.

To make it harder for some programs to grab your login information, some websites will move the password to a hidden text field and replace the password field with random text when you click submit. Unfortunately, Firefox detects the random text as the password that you have entered.

It could be a feature of the website itself. To make it harder for some programs to grab your login information, some websites will move the password to a hidden text field and replace the password field with random text when you click submit. Unfortunately, Firefox detects the random text as the password that you have entered.
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cor-el
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Some websites use JavaScript to modify the password field once the form is submitted and possibly copy the password to a hidden field as a protection measure. Firefox sees this as a password update and offers to store the modified password. You can create a password block exception with the proper protocol (https://) for this domain to prevent Firefox from asking to update.

Some websites use JavaScript to modify the password field once the form is submitted and possibly copy the password to a hidden field as a protection measure. Firefox sees this as a password update and offers to store the modified password. You can create a password block exception with the proper protocol (https://) for this domain to prevent Firefox from asking to update.

Modified by cor-el

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jc12 0 solutions 2 answers

cor-el said

Some websites use JavaScript to modify the password field once the form is submitted and possibly copy the password to a hidden field as a protection measure. Firefox sees this as a password update and offers to store the modified password. You can create a password block exception with the proper protocol (https://) for this domain to prevent Firefox from asking to update.

They claim they're not doing that but what you're describing makes sense.

Thanks!

''cor-el [[#answer-1283047|said]]'' <blockquote> Some websites use JavaScript to modify the password field once the form is submitted and possibly copy the password to a hidden field as a protection measure. Firefox sees this as a password update and offers to store the modified password. You can create a password block exception with the proper protocol (https://) for this domain to prevent Firefox from asking to update. </blockquote> They claim they're not doing that but what you're describing makes sense. Thanks!
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