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Why are email images being deleted automatically on download?

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Hi, whenever my computer downloads emails, if there are images (such as hyperlinks to webpages for example, attached to images) these images are briefly downloaded and then deleted. I have no way of restoring the email images after that. I can see the images being downloaded in the email (very briefly) when retrieving emails, and then they disappear, leaving vacant boxes in the email contents.

I have checked the box in Preferences (Allow remote content in messages) but this does not help.

I am running Thunderbird 68.2.2 (64Bit) on my Ubuntu 18.04 LTS 64Bit system. I also have Pi-hole remotely installed on a separate computer on my home network, and it is responsible for blocking illicit Internet access etc. With that said, Pi-Hole would either permit (or not permit) access to specific web resources, and I don't see how it could/would allow the download of what it considers to be dangerous content, and then delete it. I just mention it in case somehow it is part of the problem.

Thank you.

Hi, whenever my computer downloads emails, if there are images (such as hyperlinks to webpages for example, attached to images) these images are briefly downloaded and then deleted. I have no way of restoring the email images after that. I can see the images being downloaded in the email (very briefly) when retrieving emails, and then they disappear, leaving vacant boxes in the email contents. I have checked the box in Preferences (Allow remote content in messages) but this does not help. I am running Thunderbird 68.2.2 (64Bit) on my Ubuntu 18.04 LTS 64Bit system. I also have Pi-hole remotely installed on a separate computer on my home network, and it is responsible for blocking illicit Internet access etc. With that said, Pi-Hole would either permit (or not permit) access to specific web resources, and I don't see how it could/would allow the download of what it considers to be dangerous content, and then delete it. I just mention it in case somehow it is part of the problem. Thank you.
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  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:71.0) Gecko/20100101 Firefox/71.0

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Toad-Hall
  • Top 10 Contributor
1836 solutions 12368 answers

I think you may find it is Pi Hole. You would only know if you temporarilly stopped it.

All remote content will have links to various websites and also email trackers etc.

https://discourse.pi-hole.net/t/how-do-i-block-e-mail-tracking/15697

I think you may find it is Pi Hole. You would only know if you temporarilly stopped it. All remote content will have links to various websites and also email trackers etc. https://discourse.pi-hole.net/t/how-do-i-block-e-mail-tracking/15697
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