Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Pages not loading correctly, buttons not working, and local storage can't be turned on -- is this a lost cause?

more options

Greetings -

I'm experiencing multiple issues on Firefox and I'm wondering if these can be fixed, or I'm I'm better off re-installing. To wit:

1) Certain sites have stopped loading properly. For instance until earlier today I could load Facebook with no problem, but now only the top blue menu bar will load; the rest of the page is blank white. Oftentimes this has happended with certain other sites; for instance I've not had full functionality on Vimeo or the New York Times' sites for a while. Until recently when I've had this issue with Facebook I've been able to clear the cache and re-load and that has been working, but today I tried this and now that solution doesn't work.

2) Certain buttons don't function, such as video playback buttons on The Guardian's site, or certain playback and navigation buttons on Netflix.

3) I tired to log into my Firefox account and got the warning message "Cookies and local storage are required. Please enable cookies and local storage in your browser to access Firefox Accounts. Doing so will enable functionality such as remembering you between sessions." Cookies *are* enabled, however, and nothing seems to turn them back on. I've even tried trashing the cookies.sqlite file and re-starting, it doesn't help.

I'm tempted to trash the whole install and start from scratch (I've been upgrading from one to the next for over ten years now), but I have thousands of bookmarks I want to preserve, plus many passwords, and now I cannot even log into my Firefox account on the browser itself due to the erroneous "cookies" error massage to confirm that all my passwords are safely backed up. I've tried re-starting in safe mode with all plug-in disabled, and that did nothing to solve my problems.

Er... help?!

Chosen solution

a firefox refresh would be the best option in this case and should also address the problem: Refresh Firefox - reset add-ons and settings

Read this answer in context 👍 1

All Replies (12)

more options

hello, when you visit https://firefox-storage-test.glitch.me/ what results is the page displaying?

more options

It reads,

"Investigating... If this doesn't go away, things are unexpectedly broken. "

philipp said

hello, when you visit https://firefox-storage-test.glitch.me/ what results is the page displaying?
more options

thanks. could you try renaming the storage directory and storage.sqlite file in your profile folder while firefox is closed and see if this is making a difference?

more options

Sure -- rename them to what, exactly?

philipp said

thanks. could you try renaming the storage directory and storage.sqlite file in your profile folder while firefox is closed and see if this is making a difference?
more options

just "oldstorage" should be enough - thnx for following up!

more options

You're welcome, thank you for responding.

I renamed those as you suggested, and now no pages will load at all.


philipp said

just "oldstorage" should be enough - thnx for following up!
more options

ok, if this made things worse, then please rename them back to the original filenames (while firefox isn't running)...

more options

Update: after a long wait pages did eventually load. However the situation with problems above persists (pages not loading fully, buttons not working) even when launching in safe mode. Even buttons that worked recently now do not function-- I can't even log into my Google account anymore because once I enter my email address, the "next" button doesn't work.

Also, I still get the same storage warning when trying to log into my Firefox account ("Cookies and local storage are required. Please enable cookies and local storage in your browser to access Firefox Accounts. Doing so will enable functionality such as remembering you between sessions.")

Should I just delete the whole application and re-install everything? Seems like possibly the only fix, though I want to make sure I delete everything that should be deleted, while saving my bookmarks.


Airstreamdriver said

You're welcome, thank you for responding. I renamed those as you suggested, and now no pages will load at all. philipp said
just "oldstorage" should be enough - thnx for following up!
more options

Chosen Solution

a firefox refresh would be the best option in this case and should also address the problem: Refresh Firefox - reset add-ons and settings

more options

Ok, I'll give it a shot and let you know -- thanks

philipp said

a firefox refresh would be the best option in this case and should also address the problem: Refresh Firefox - reset add-ons and settings
more options

Hot dang -- that fixed EVERYTHING.

I can't thank you enough, some of this stuff has been vexing me for ages. If there's anything else I can do by way of thanks, let me know.

Thank you thank you thank you!


Airstreamdriver said

Ok, I'll give it a shot and let you know -- thanks philipp said
a firefox refresh would be the best option in this case and should also address the problem: Refresh Firefox - reset add-ons and settings
more options

please rename them back to the original filenames (while firefox isn't running)..