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Using update 69.0.2, where did my bookmarks go?

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The backup files don't even exist. The html file is gone from the HD of the computer. Launched firefox the other day and the bookmarks were just gone. Everything was reset-homepage, add ons, etc. I have tried all of the recommended fixes listed in the lost bookmarks questions and none solve my issues.

The backup files don't even exist. The html file is gone from the HD of the computer. Launched firefox the other day and the bookmarks were just gone. Everything was reset-homepage, add ons, etc. I have tried all of the recommended fixes listed in the lost bookmarks questions and none solve my issues.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 26.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17534 solutions 158559 answers

If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile":

You can open the about:profiles page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using.

Firefox 67 and later can use a dedicated profile for each of the Firefox update channels and will lock the profile, so it can only be used by Firefox in a specific installation folder. For Release versions this profile would be a xxxxxxxx.default-release profile, profiles used in older Firefox versions usually used a xxxxxxxx.default profile (a refresh adds a time stamp).


You can also look for a "Old Firefox Data" folder on the desktop in case the refresh feature in Firefox was used.

If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile": *https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks You can open the <b>about:profiles</b> page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using. *Do NOT click any Remove button on this page. *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles Firefox 67 and later can use a dedicated profile for each of the Firefox update channels and will lock the profile, so it can only be used by Firefox in a specific installation folder. For Release versions this profile would be a xxxxxxxx.default-release profile, profiles used in older Firefox versions usually used a xxxxxxxx.default profile (a refresh adds a time stamp). *https://support.mozilla.org/en-US/kb/dedicated-profiles-firefox-installation ---- You can also look for a "Old Firefox Data" folder on the desktop in case the refresh feature in Firefox was used. *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
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