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Как отключить двухэтапную аутентификацию?

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Добрый день столкнулся с проблемой входа в свой аккаунт Firefox Sync. Для того чтобы войти в свой аккаунт у меня установлена двухэтапная аутентификация и он у меня требует шестизначное число. Двухэтапная аутентификация была настроена через мобильное приложение Google Authenticator которое установлена была на старом телефоне доступа к нему нет. Как можно восстановить доступ к аккаунту?

Добрый день столкнулся с проблемой входа в свой аккаунт Firefox Sync. Для того чтобы войти в свой аккаунт у меня установлена двухэтапная аутентификация и он у меня требует шестизначное число. Двухэтапная аутентификация была настроена через мобильное приложение Google Authenticator которое установлена была на старом телефоне доступа к нему нет. Как можно восстановить доступ к аккаунту?
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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

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WMagicModel
  • Top 25 Contributor
  • Administrator
13 solutions 186 answers

Hi Sashaspr89,

From what I understand you are unable to get log in to your account due to two-step authentication. In case you lost your phone or are locked out of your two step authentication, you could use recovery keys to access your account.

What if I'm locked out of Two-Step Authentication? {link}

These are the steps taken from the article above:

  1. Go to https://accounts.firefox.com and login.
  2. If you are prompted for a two-step authentication code, click Use recovery code and enter one of your saved recovery codes.
  3. If you don't remember saving your recovery code, check if your file was downloaded and saved with the filename <your_email> Firefox Recovery Codes.txt.
  4. Expand the Two-step authentication section by clicking Change
  5. Click Disable.

Hope this helps!

Hi Sashaspr89, From what I understand you are unable to get log in to your account due to two-step authentication. In case you lost your phone or are locked out of your two step authentication, you could use recovery keys to access your account. [[What if I'm locked out of Two-Step Authentication?]] {link} These are the steps taken from the article above: # Go to https://accounts.firefox.com and login. # If you are prompted for a two-step authentication code, click''' Use recovery code''' and enter one of your saved recovery codes. # If you don't remember saving your recovery code, check if your file was downloaded and saved with the filename''' <your_email> Firefox Recovery Codes.txt'''. # Expand the Two-step authentication section by clicking''' Change''' # Click '''Disable'''. Hope this helps!
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cor-el
  • Top 10 Contributor
  • Moderator
17466 solutions 157836 answers

If there are still other devices connected to this Firefox Account then try to disable 2FA on such a connected device via the settings page. Then you can install the authenticator app on the new mobile device and re-enable 2FA and possibly generate new recovery codes.

If there are still other devices connected to this Firefox Account then try to disable 2FA on such a connected device via the settings page. Then you can install the authenticator app on the new mobile device and re-enable 2FA and possibly generate new recovery codes.
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Question owner

WMagicModel said

Hi Sashaspr89, From what I understand you are unable to get log in to your account due to two-step authentication. In case you lost your phone or are locked out of your two step authentication, you could use recovery keys to access your account. What if I'm locked out of Two-Step Authentication? {link} These are the steps taken from the article above:
  1. Go to https://accounts.firefox.com and login.
  2. If you are prompted for a two-step authentication code, click Use recovery code and enter one of your saved recovery codes.
  3. If you don't remember saving your recovery code, check if your file was downloaded and saved with the filename <your_email> Firefox Recovery Codes.txt.
  4. Expand the Two-step authentication section by clicking Change
  5. Click Disable.
Hope this helps!

К сожалению нет этого файла с кодом восстановления как быть? Имеется только ключ из цифр и букв из 32 символов.

''WMagicModel [[#answer-1253351|said]]'' <blockquote> Hi Sashaspr89, From what I understand you are unable to get log in to your account due to two-step authentication. In case you lost your phone or are locked out of your two step authentication, you could use recovery keys to access your account. [[What if I'm locked out of Two-Step Authentication?]] {link} These are the steps taken from the article above: # Go to https://accounts.firefox.com and login. # If you are prompted for a two-step authentication code, click''' Use recovery code''' and enter one of your saved recovery codes. # If you don't remember saving your recovery code, check if your file was downloaded and saved with the filename''' <your_email> Firefox Recovery Codes.txt'''. # Expand the Two-step authentication section by clicking''' Change''' # Click '''Disable'''. Hope this helps! </blockquote> К сожалению нет этого файла с кодом восстановления как быть? Имеется только ключ из цифр и букв из 32 символов.
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WMagicModel
  • Top 25 Contributor
  • Administrator
13 solutions 186 answers

Hi Sashapr89,

Try the steps mentioned from cor-el if you do not have your recovery codes. If you do not have access to another device to disable two-step authentication, then you would need to create a new account with a different email address.

Hi Sashapr89, Try the steps mentioned from cor-el if you do not have your recovery codes. If you do not have access to another device to disable two-step authentication, then you would need to create a new account with a different email address.
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