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WHY, can't I get a straight answer to my questions, All I get is Community support.

  • 19 replies
  • 2 have this problem
  • 107 views
  • Last reply by jscher2000

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I have tried over a dozen times to change my (according to you) PRIMARY EMAIL ADDRESS. My primary (according to mozilla) is [REDACTED BY MODERATOR]. I would like to tell whoever answers this, THEY ARE WRONG. The previous email is just an "ADD-ON". To my mind, MY PRIMARY EMAIL ADDRESS IS:- [REDACTED BY MODERATOR]. I do not know where you got the gmail address from, it is very rare I use it, except in answering your non-existant, technicians. WHY? Do you only use volunteers to get people like me sorted out???? What is wrong with employing people that have been trained to sort out this type of problem. When ever I click on "CONTACT US", all there is, is a list similar to that which led to that page? There are NO LINKS that take me where I want to go, not where YOU want me to go. I am 71 next month, and I NEED SPECIFIC instructions as to what I have to do. I have had a computer eversince the AMIGA 500. So I do need help to sort out what I want, NOT, as you keep saying, I must have what YOU want. If you cannot sort this out, I will be going elsewhere. I have used firefox for bloody decades. This could be ending anytime soon. I am totally fed-up with your website, beloaw are three pictures to explain what I need.

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Modified by Chris Ilias

All Replies (19)

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FYI this is end user help forum not a Official support ticket request area. So one needs to understand this before posting here.

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Your Reply

F.Y.I this is end user help forum not a Official support ticket request area. So one needs to understand this before posting here.

OH!!! ONE DOES, DOES ONE,

My reply to YOU.

F.Y.I.  if you had any sense you would have passed it on to the correct person, not sent a snot ball of an email.

If Mozilla made it easier to find things like that, You would never have heard from me or known the problems I am having.

If this upsets you? well TOUGH, just get over it.

Randall Green

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Hello Randall Green,

This is indeed the official Mozilla support forum. As Firefox is a free product, Mozilla doesn't have the financial means to maintain a professional helpdesk, but I'd like to think that you will get better support here than from a professional helpdesk, as people here are motivated : they're not here for the money, but because they want to help others.

I've read and re-read your post numerous times, and don't quite understand what's going on here; I will therefore forward this to a SUMO Manager (SUMO = Support Mozilla).

But : not only are we dealing with different time zones; it's weekend and Mozilla employees may not read this outside office hours - you may have to wait a while longer to get a proper answer, for which I apologize.

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Hi bugrit,

I'm Kiki, the community manager in SUMO. It seems that you've been experiencing a significant issue with your Firefox Account. However, it's very difficult for us to help you without a clear description of the issue. And please note, that this is a public forum, so it's very dangerous to post any personal information publicly. If you want to make comparison for different email addresses, you can use dummy illustration for example just say email A and email B.

Also, I would suggest to start fresh by posting a new question with a clear description of your problem.

I hope this makes sense. (:

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yeah I just want to ask a question about breaches,,,, how did I get a alert on breaches that occurred way before I made my email address...I keep getting directed to questions that have nothing to do with my question ,,why is this,,,then you tell me I'm a contributor to SUMA how ,why,, and why won't you answer my question about the so'called breaches that alleged to occur before my email was valid ,,,just answer that please

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What I want to know is WHY WE the punters, have to rely on helpers (volunteers) to answer our questions. I have used firefox for more years than I care to remember (about 25 plus), and I have yet to hear from a FIREFOX **EMPLOYEE**. WHY IS THIS?????.

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This is exactly what I mean. I have lost count of the number of times that I have had to use a NONE primary email address? You say that I have to use my primary email address, well I have news for the powers that be at mozilla downs, the one you call my primary, is not that which I call my primary, in fact it was the THIRD email account that I set up, years ago. **MY** primary as far as I am concerned is the first one I set up, which is, ORIGINAL, and FIRST email address that I have ever used. The WORD **PRIMARY** means FIRST, not what someone else tells me what MY primary is?????????????????????????????

PLEASE GET YOURSELVES SORTED OUT, YOU ARE DOING MY FLAMING HEAD IN.

PS. please read every sentence and word above, then you might realise what I have been going on about.

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ok then it's not just me. thank you , was starting to feel like I'm an idiot. it really is stupid, and yeah how am I now a contributor or volunteer, cause they are not gonna like how I'm gonna respond

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oh yeah , the was this helpful box is a joke,,,for the LAST time NO IT WASN'T

Modified by jestersblood

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bugrit said

What I want to know is WHY WE have to rely on helpers (volunteers) to answer our questions. I have used firefox for more years than I care to remember (about 25 plus), and I have yet to hear from a FIREFOX **EMPLOYEE**. WHY IS THIS?????.

Other users who volunteer their time to help Firefox users have provided almost all the answers since this forum was started 12 years ago (in late 2007) and from 2002 until this forum opened Mozilla didn't provide any support. at all. Open source software companies like Mozilla and projects like Firefox just don't have the financial resources to provide paid employees for support functions.


bugrit said

This is exactly what I mean. I have lost count of the number of times that I have had to use a NONE primary email address? You say that I have to use my primary email address, well I have news for the powers that be at mozilla downs, the one you call my primary, is not that which I call my primary, in fact it was the THIRD email account that I set up, years ago. **MY** primary as far as I am concerned is the first one I set up, which is, ORIGINAL, and FIRST email address that I have ever used. The WORD **PRIMARY** means FIRST, not what someone else tells me what MY primary is? ...

Call it what you want, but until about 3 years ago when Firefox Accounts came into being - when you changed your email address for Sync you had to create a new Sync account. There was no way to change to using a different email address. With the Firefox Accounts system a feature was added to allow for a secondary email address, along with the ability to switch the "secondary email address" to being the "primary email address" for Firefox Account purposes.

And if my guess about your issue being related to a Sync account / Firefox Account is wrong - well that's just tough! Kiki told you 2 months ago that without a clear description of the issue that is difficult to help you. Kiki happens to be one of the paid Mozilla employees who answered you, and you disappear for a couple of months and then return and pull your crazy old man garbage again!

BTW, Happy Birthday last month! I happened to celebrate my 70th birthday in October, too. I hope I don't get as cranky and rude before I hit 71 ....

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HEY belated happy birthdays

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Hi bugrit, I'm a former employee, and I can help. Will that do? ☺️

If so, let's set up a Skype call, and I'll personally walk you through your issue.

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hey I just wanna say I don't appreciate one iof your mods yelling at me for something i did not do ,,his conduct is deplorable and I want an apology from him

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If you mean Ed, his reply was to bugrit as you can see by who was quoted.

btw you should start your own thread to ask for help instead of jumping into somebody else ongoing thread. https://support.mozilla.org/en-US/kb/forum-rules-and-guidelines#w_posting-support-requests

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ok tks but he sent me a private msg,,,and like sorry I'm new and to be honest it's not that easy to navigate, but he was way out of line,,, is this a common practice,,,and ummm it was me that started the Why can't I get a straight answer,,,,I think he maybe needs to chill and i want an apology from him ,,,like isaid he sent me a private message telling me to go away so , I have a problem? he has some issues and maybe being this isn't the rite place for him

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What I wanted was a decent intelligent answer to my questions, not put in anongst all the others. and have everybody and the father answering with snide remarks. I know you are all vols. but you do not help a great deal. Please do NOT reply to this because I have done with you, no-one has answered any of my questions. I do not believe that any of yolu READ ALL OF THE MESSAGES THAT YOU RECEIVE?????? Goodbye.

Modified by bugrit

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bugrit said

You say that I have to use my primary email address, well I have news for the powers that be at mozilla downs, the one you call my primary, is not that which I call my primary, in fact it was the THIRD email account that I set up, years ago. **MY** primary as far as I am concerned is the first one I set up, which is, ORIGINAL, and FIRST email address that I have ever used. The WORD **PRIMARY** means FIRST, not what someone else tells me what MY primary is?

The email address you used to create your Firefox Account is the "Primary" email address on your Firefox Account.

To change the "Primary" email address on your Firefox Account to a different one:

  • add an additional address to the account, which will be called a "Secondary" address
  • verify the new "Secondary" address
  • then switch your "Primary" and "Secondary" address

The steps are in this article: Change primary email address on Firefox Accounts

If the steps in the article do not work as described, let us know at which step it fails.

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jestermindcrime said

I just want to ask a question about breaches,,,, how did I get a alert on breaches that occurred way before I made my email address.

Possibly someone else had your email address and let it go before you got it?? Otherwise, it's difficult to think of why it would have been on anyone's list of email addresses.

Firefox Monitor data comes from the following site, so you could search there as a double-check:

https://haveibeenpwned.com/