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why am i getting a forbidden 403 code when i try to log into monitor

dvdrothman
dvdrothman
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firefox updated and so did my windows 10 pro laptop. Tried to log in to monitor which was on the opening page of the browser when it popped up and now I get forbidden 403 code. What changed and why? what do I do?

firefox updated and so did my windows 10 pro laptop. Tried to log in to monitor which was on the opening page of the browser when it popped up and now I get forbidden 403 code. What changed and why? what do I do?

Chosen solution

Hi dvdrothman,

Sorry to hear you are receiving a forbidden 403 code.

Have you tried restarting Firefox in Safe Mode?

  1. Click the 3-bar menu in your browser
  2. Click Help towards the bottom of the list
  3. Click Restart with Add-ons Disabled...
  4. Click Restart
  5. When prompted, choose Start in Safe Mode.

This issue could also be caused by corrupted data :

  1. Click the 3-bar menu in your browser
  2. Click Options
  3. On the left Panel, click Privacy & Security
  4. Under Cookies & Site Data, click Clear Data

Warning! "Clearing all cookies and site data stored by Nightly may sign you out of websites and remove offline web content. Clearing cache data will not affect your logins." 

5 Check-mark 'Cookies and Site Data' and 'Cached Web Content'
6 Click Clear

Hope this helps


Reference : Troubleshoot and diagnose Firefox problems {link}

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All Replies (1)

WMagicModel
WMagicModel
more options

Chosen Solution

Hi dvdrothman,

Sorry to hear you are receiving a forbidden 403 code.

Have you tried restarting Firefox in Safe Mode?

  1. Click the 3-bar menu in your browser
  2. Click Help towards the bottom of the list
  3. Click Restart with Add-ons Disabled...
  4. Click Restart
  5. When prompted, choose Start in Safe Mode.

This issue could also be caused by corrupted data :

  1. Click the 3-bar menu in your browser
  2. Click Options
  3. On the left Panel, click Privacy & Security
  4. Under Cookies & Site Data, click Clear Data

Warning! "Clearing all cookies and site data stored by Nightly may sign you out of websites and remove offline web content. Clearing cache data will not affect your logins." 

5 Check-mark 'Cookies and Site Data' and 'Cached Web Content'
6 Click Clear

Hope this helps


Reference : Troubleshoot and diagnose Firefox problems {link}