unable to get into a government website
For some reason when I type in https://www.gro.gov.uk which I have used previously on this computer it comes up with as below, yet when I do this on a different browser it is okay, could it be I am using adblock or ublock origin and if so what do I need to do? many thanks jules
Warning: Potential Security Risk Ahead
Firefox detected a potential security threat and did not continue to www.gro.gov.uk. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.
What can you do about it?
The issue is most likely with the web site, and there is nothing you can do to resolve it.
If you are on a corporate network or using anti-virus software, you can reach out to the support teams for assistance. You can also notify the web site’s administrator about the problem.
Learn more…
Report errors like this to help Mozilla identify and block malicious sites
Chosen solution
Hi jules_herdy, here's the background:
The original site you want to visit isn't sending an intermediate certificate, and therefore its certificate can't be verified.
If you visit a different site that uses the same intermediate certificate, Firefox will cache it for future use. (You don't need to do anything more on that site.)
Then after that you can visit the original site you wanted to visit and Firefox will use the cached certificate to bridge the gap.
Does it work?
Read this answer in context 👍 0All Replies (8)
hello, what kind of error code do you see when you click on the advanced button on the error page?
Hi it says Error code: SEC_ERROR_UNKNOWN_ISSUER
ok thanks, so basically it's a configuration error of the webserver (an incomplete certificate chain) that makes it depend on chance* whether this will work in a browser or not: https://www.ssllabs.com/ssltest/analyze.html?d=www.gro.gov.uk&hideResults=on
in order to fix this on your end, visit this site once - afterwards the misconfigured UK government website should start to load without errors as well.
* it's not really chance, but depends if your browser has come across any other website that has implemented the same intermediate certificate correctly and if the browser therefore has stored it in its certificate store already.
Thank you but sorry not sure what you mean do I need to visit the site I am having issues with www.gro.go.uk?
Many thanks Jules
sorry after I have clicked on the link in your email 'this site' do I then try the site 111.gro.gov/uk
Chosen Solution
Hi jules_herdy, here's the background:
The original site you want to visit isn't sending an intermediate certificate, and therefore its certificate can't be verified.
If you visit a different site that uses the same intermediate certificate, Firefox will cache it for future use. (You don't need to do anything more on that site.)
Then after that you can visit the original site you wanted to visit and Firefox will use the cached certificate to bridge the gap.
Does it work?
Brilliant thank you so much for explaining that for me, yes it has worked.
Many thanks Jules