X
Tap here to go to the mobile version of the site.

Support Forum

Amazon DRM Error

Posted

Windows 10 had an update, I reverted the update, and now for Amazon specifically, and on Firefox only, I cannot play prime videos. I get error 7235 which is digital rights error. Basically it cannot see the add-on "Widevine Content Decryption Module". I've tried restarting PC several times, 4 different version of Firefox from 63-68 (currently on version 63). Tried uninstalling completely and reinstalling Firefox. I prompted Widevine to prompt when used and when I played a Amazon video, it DID prompt me, but still gave me the error.

Tried contacting amazon support but they just gave me the basic troubleshooting and had no luck. Any ideas are appreciated!

Windows 10 had an update, I reverted the update, and now for Amazon specifically, and on Firefox only, I cannot play prime videos. I get error 7235 which is digital rights error. Basically it cannot see the add-on "Widevine Content Decryption Module". I've tried restarting PC several times, 4 different version of Firefox from 63-68 (currently on version 63). Tried uninstalling completely and reinstalling Firefox. I prompted Widevine to prompt when used and when I played a Amazon video, it DID prompt me, but still gave me the error. Tried contacting amazon support but they just gave me the basic troubleshooting and had no luck. Any ideas are appreciated!
Attached screenshots

Chosen solution

Hi Turbow5, This method recently helped a user with FF 60.0:

Type or paste about:profiles in the address bar Press Enter Look for your Default Profile Next to Root Directory click the Open Folder button Close Firefox

In your Profile Folder find the folder gmp-widevinecdm Move it to your desktop

Start Firefox A new WidevineDRM module will install Go to Add-ons/Plugins and Check For Updates

You can delete the gmp-widevinecdm folder on your desktop.

Read this answer in context 0
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0

More Information

My_Cheese_Is_Slippin'
  • Top 10 Contributor
56 solutions 705 answers

Chosen Solution

Hi Turbow5, This method recently helped a user with FF 60.0:

Type or paste about:profiles in the address bar Press Enter Look for your Default Profile Next to Root Directory click the Open Folder button Close Firefox

In your Profile Folder find the folder gmp-widevinecdm Move it to your desktop

Start Firefox A new WidevineDRM module will install Go to Add-ons/Plugins and Check For Updates

You can delete the gmp-widevinecdm folder on your desktop.

Hi Turbow5, This method recently helped a user with FF 60.0: Type or paste about:profiles in the address bar Press Enter Look for your Default Profile Next to Root Directory click the Open Folder button Close Firefox In your Profile Folder find the folder gmp-widevinecdm Move it to your desktop Start Firefox A new WidevineDRM module will install Go to Add-ons/Plugins and Check For Updates You can delete the gmp-widevinecdm folder on your desktop.
Was this helpful to you?
Quote

Question owner

Cheese! You are awesome. Worked perfectly.

Cheese! You are awesome. Worked perfectly.
Was this helpful to you?
Quote
My_Cheese_Is_Slippin'
  • Top 10 Contributor
56 solutions 705 answers

I'm glad I could help.

Browse Safe!

I'm glad I could help. Browse Safe!
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.