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Firefox (latest download 8/13/19) crashes immediately on startup – any suggestions? Thank you

Posted

macOS 10.15 (19A526h) MacBook Pro

 Model Identifier:	MacBookPro12,1
 Processor Name:	Intel Core i7
 Processor Speed:	3.1 GHz
 Number of Processors:	1
 Total Number of Cores:	2
 L2 Cache (per Core):	256 KB
 L3 Cache:	4 MB
 Hyper-Threading Technology:	Enabled
 Memory:	16 GB
 Boot ROM Version:	186.0.0.0.0
 SMC Version (system):	2.28f7

AdapterDeviceID=0x162b AdapterVendorID=0x8086 BuildID=20190717172542 DOMIPCEnabled=1 FramePoisonBase=9223372036600930304 FramePoisonSize=4096 InstallTime=1563909705 Notes=FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP- GL Context? GL Context+ ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName=Firefox ReleaseChannel=release SafeMode=1 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=68.0.1&buildid=20190717172542 StartupCrash=1 StartupTime=1565748654

macOS 10.15 (19A526h) MacBook Pro Model Identifier: MacBookPro12,1 Processor Name: Intel Core i7 Processor Speed: 3.1 GHz Number of Processors: 1 Total Number of Cores: 2 L2 Cache (per Core): 256 KB L3 Cache: 4 MB Hyper-Threading Technology: Enabled Memory: 16 GB Boot ROM Version: 186.0.0.0.0 SMC Version (system): 2.28f7 AdapterDeviceID=0x162b AdapterVendorID=0x8086 BuildID=20190717172542 DOMIPCEnabled=1 FramePoisonBase=9223372036600930304 FramePoisonSize=4096 InstallTime=1563909705 Notes=FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP- GL Context? GL Context+ ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName=Firefox ReleaseChannel=release SafeMode=1 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=68.0.1&buildid=20190717172542 StartupCrash=1 StartupTime=1565748654

Chosen solution

Are you using Mac beta?

I suspect you have the same problem as https://support.mozilla.org/en-US/questions/1265998

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.100 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4224 solutions 58969 answers

Chosen Solution

Are you using Mac beta?

I suspect you have the same problem as https://support.mozilla.org/en-US/questions/1265998

Are you using Mac beta? I suspect you have the same problem as https://support.mozilla.org/en-US/questions/1265998
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Question owner

Sounds like I need to wait for the next Mac beta build. Thank you!

Sounds like I need to wait for the next Mac beta build. Thank you!
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cor-el
  • Top 10 Contributor
  • Moderator
17416 solutions 157342 answers
You can try the current Firefox 69 beta with a new profile. *https://www.mozilla.org/en-US/firefox/channel/desktop/#beta *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
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Question owner

Unfortunately I can't create a new profile - profile manager crashes, too.

Unfortunately I can't create a new profile - profile manager crashes, too.
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cor-el
  • Top 10 Contributor
  • Moderator
17416 solutions 157342 answers

The point is to install the 69.0b13 beta and create a new profile with this version to see if that works.

Did you download and install the beta version?

If the beta version crashes as well then you start the Profile Manager then you can uninstall this version (drag to the Trash).

The point is to install the 69.0b13 beta and create a new profile with this version to see if that works. Did you download and install the beta version? If the beta version crashes as well then you start the Profile Manager then you can uninstall this version (drag to the Trash).
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Question owner

Thank you, yes, I did download and install the beta version. It crashes as well, and I can't get far with the Profile Manager.

Thank you, yes, I did download and install the beta version. It crashes as well, and I can't get far with the Profile Manager.
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cor-el
  • Top 10 Contributor
  • Moderator
17416 solutions 157342 answers

Thanks for reporting on the outcome. Some issues were fixed in the beta version, but your isn't, so you will have to wait until Apple releases the next beta.

Thanks for reporting on the outcome. Some issues were fixed in the beta version, but your isn't, so you will have to wait until Apple releases the next beta.
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