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Problem with cookies

Posted

My gmail worked this morning but when I turned in on later, I get this message. We've detected a problem with your cookie settings. Enable cookies I've tried everythink but I can't get the email to work. I'm 76 and not very good with computers but I do need my Gmail

My gmail worked this morning but when I turned in on later, I get this message. We've detected a problem with your cookie settings. Enable cookies I've tried everythink but I can't get the email to work. I'm 76 and not very good with computers but I do need my Gmail

Chosen solution

Hi oliviag126, sometimes the problem is that your existing cookies got gummed up somehow.

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "Clear Cookies and Site Data"
  • (menu bar) Tools > Page Info > Security > "Clear Cookies and Site Data"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "Clear Cookies and Site Data" button

In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.

Then try reloading the page. Does that help?

And this article is a good reference for settings that may restrict cookies: Websites say cookies are blocked - Unblock them

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

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Question owner

If you send a response can you send it to bgeretirees@gmail.com. I can't even find out how to get to the questions forum to check for an answer what do I click HELP

If you send a response can you send it to bgeretirees@gmail.com. I can't even find out how to get to the questions forum to check for an answer what do I click HELP

Modified by oliviag126

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jscher2000
  • Top 10 Contributor
8635 solutions 70627 answers

Chosen Solution

Hi oliviag126, sometimes the problem is that your existing cookies got gummed up somehow.

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "Clear Cookies and Site Data"
  • (menu bar) Tools > Page Info > Security > "Clear Cookies and Site Data"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "Clear Cookies and Site Data" button

In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites.

Then try reloading the page. Does that help?

And this article is a good reference for settings that may restrict cookies: Websites say cookies are blocked - Unblock them

Hi oliviag126, sometimes the problem is that your existing cookies got gummed up somehow. '''Cache and Cookies:''' When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. (1) Clear Firefox's Cache See: [[How to clear the Firefox cache]] If you have a large hard drive, this might take a few minutes. (2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either: * right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "Clear Cookies and Site Data" * (menu bar) Tools > Page Info > Security > "Clear Cookies and Site Data" * click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "Clear Cookies and Site Data" button In the dialog that opens, you will see one or more matches to the current address so you can remove the site's cookies individually without affecting other sites. Then try reloading the page. Does that help? And this article is a good reference for settings that may restrict cookies: [[Websites say cookies are blocked - Unblock them]]
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Question owner

It worked thank you so much. I all confused trying to find the reply so you may get a few

It worked thank you so much. I all confused trying to find the reply so you may get a few
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Question owner

How can I stop 2 step verification

How can I stop 2 step verification
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jscher2000
  • Top 10 Contributor
8635 solutions 70627 answers

Helpful Reply

oliviag126 said

How can I stop 2 step verification

Do you mean for your Google login? Google has a support article here: Turn off 2-Step Verification.

''oliviag126 [[#answer-1240197|said]]'' <blockquote> How can I stop 2 step verification </blockquote> Do you mean for your Google login? Google has a support article here: [https://support.google.com/accounts/answer/1064203 Turn off 2-Step Verification].
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Question owner

oliviag126 said

How can I stop 2 step verification I don't have smart phone and where is the code. the last one I used to open gmail won't work.
''oliviag126 [[#answer-1240197|said]]'' <blockquote> How can I stop 2 step verification I don't have smart phone and where is the code. the last one I used to open gmail won't work. </blockquote>
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jscher2000
  • Top 10 Contributor
8635 solutions 70627 answers

oliviag126 said

oliviag126 said
How can I stop 2 step verification I don't have smart phone and where is the code. the last one I used to open gmail won't work.

I don't have any other information on Google account issues, but you could check:

''oliviag126 [[#answer-1240200|said]]'' <blockquote> ''oliviag126 [[#answer-1240197|said]]'' <blockquote> How can I stop 2 step verification I don't have smart phone and where is the code. the last one I used to open gmail won't work. </blockquote> </blockquote> I don't have any other information on Google account issues, but you could check: * [https://support.google.com/accounts/answer/185834 Common issues with 2-Step Verification] * Support center: https://support.google.com/accounts/#topic=3382296
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Question owner

thanks, I got it turned off

thanks, I got it turned off
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