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Unable to log into any Google Websites (Youtube, drive, gmail...). "Next" button unresponsive. Unable to download Chrome. Only works on Tor.

Posted

In the Google sign in page (attached), the blue "next" button is unresponsive. Hitting enter or tab/space causes to button to go through its click animation, reflecting that I did indeed click the button, but nothing happens after that.

~ Here's what I tried:

  • cleared cookies, cache ==> no change
  • ipconfig /flushdns ==> no change
  • restarting Firefox (including uninstalling and reinstalling) ==> no change (and firefox is up to date)
  • trying on different browsers ==> does not work on Edge, or Opera BUT WORKS WELL ON TOR BROWSER
  • downloading Chrome ==> error message tells me to check internet connection, however that can't be the issue because I can use internet just fine on every other website not affiliated with Google. (Yahoo, Facebook, etc. login screens work fine.)

Google otherwise works well on the computer I use in my office building, but it's the weekend and I have no access to that computer until Monday.

Google works normally on my phone, as far as I can tell. I haven't had to sign back in in a while.

~ Other information:

  • Until I was logged out of Gmail, I noticed MOST IF NOT EVERY ICON WAS MISSING. Reply buttons, toolbar buttons, etc. were invisible, but otherwise worked if I remembered where everything was supposed to be.
  • Gmail's about page is totally blank on normal browsers (Tor excluded) (attachment 2)

I would greatly appreciate any assistance as I can't keep using Tor for everything. Thank you for reading this far.

In the Google sign in page (attached), the blue "next" button is unresponsive. Hitting enter or tab/space causes to button to go through its click animation, reflecting that I did indeed click the button, but nothing happens after that. ~ Here's what I tried: * cleared cookies, cache ==> no change * ipconfig /flushdns ==> no change * restarting Firefox (including uninstalling and reinstalling) ==> no change (and firefox is up to date) * trying on different browsers ==> does not work on Edge, or Opera BUT WORKS WELL ON TOR BROWSER * downloading Chrome ==> error message tells me to check internet connection, however that can't be the issue because I can use internet just fine on every other website not affiliated with Google. (Yahoo, Facebook, etc. login screens work fine.) Google otherwise works well on the computer I use in my office building, but it's the weekend and I have no access to that computer until Monday. Google works normally on my phone, as far as I can tell. I haven't had to sign back in in a while. ~ Other information: * Until I was logged out of Gmail, I noticed MOST IF NOT EVERY ICON WAS MISSING. Reply buttons, toolbar buttons, etc. were invisible, but otherwise worked if I remembered where everything was supposed to be. * Gmail's about page is totally blank on normal browsers (Tor excluded) (attachment 2) I would greatly appreciate any assistance as I can't keep using Tor for everything. Thank you for reading this far.
Attached screenshots

Chosen solution

If you try a new profile, use it 'raw'. Don't add anything to it.

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Additional System Details

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  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0

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My_Cheese_Is_Slippin'
  • Top 10 Contributor
39 solutions 461 answers

Hi ezjmiller, Have you looked at this thread in Gmail Help? https://support.google.com/mail/thread/4300116?hl=en

Also, try Firefox's Safe Mode: Troubleshoot Firefox issues using Safe Mode or try creating a new profile: Profile Manager - Create, remove, or switch Firefox profiles

Hi ezjmiller, Have you looked at this thread in Gmail Help? https://support.google.com/mail/thread/4300116?hl=en Also, try Firefox's Safe Mode: [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Troubleshoot Firefox issues using Safe Mode] or try creating a new profile: [https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles?redirectlocale=en-US&redirectslug=profile-manager-create-and-remove-firefox-profiles Profile Manager - Create, remove, or switch Firefox profiles]
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My_Cheese_Is_Slippin'
  • Top 10 Contributor
39 solutions 461 answers

Chosen Solution

If you try a new profile, use it 'raw'. Don't add anything to it.

If you try a new profile, use it 'raw'. Don't add anything to it.
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Question owner

Thanks again, I really appreciate it.

Applying the DNS edit restored most of the background pictures missing from Google websites, that's a very positive step.

Specifically

> 8.8.8.8 > 8.8.4.4

Given that it's either a computer or network-related issue, I'll keep going through the threads you attached and update in case anyone in the future runs through the same problem

Thank you

Edit: at this moment signing into google still does not work, but I seem to be getting closer to the solution

EDIT 2: SOLVED! Thank you Cheese! Creating the new profile and rebooting Firefox in safe mode solved the problem. Perhaps it was related to my add-ons after all. Google websites work perfectly. Thanks again

Thanks again, I really appreciate it. Applying the DNS edit restored most of the background pictures missing from Google websites, that's a very positive step. Specifically > 8.8.8.8 > 8.8.4.4 Given that it's either a computer or network-related issue, I'll keep going through the threads you attached and update in case anyone in the future runs through the same problem Thank you Edit: at this moment signing into google still does not work, but I seem to be getting closer to the solution EDIT 2: SOLVED! Thank you Cheese! Creating the new profile and rebooting Firefox in safe mode solved the problem. Perhaps it was related to my add-ons after all. Google websites work perfectly. Thanks again

Modified by ezjmiller

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