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How to fix the issue rtmmvras.dll cannot be found

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Just updated to Build 68 and now Firefox will no longer launch a Skype meeting session. The error is in the attached screenshot. The dll is there and registered because there is no issue when I enter the meeting URL into IE, Edge, or Chrome. Has anyone else seen this issue? Does anyone have a resolution?

Just updated to Build 68 and now Firefox will no longer launch a Skype meeting session. The error is in the attached screenshot. The dll is there and registered because there is no issue when I enter the meeting URL into IE, Edge, or Chrome. Has anyone else seen this issue? Does anyone have a resolution?
Attached screenshots

Chosen solution

could you test jscher's suggestion at https://support.mozilla.org/en-US/questions/1264881#answer-1238220 to debug the issue?

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

More Information

FredMcD
  • Top 10 Contributor
4230 solutions 59034 answers

rtmmvras.dll = Microsoft Lync Server 2013

You should get help from https://support.microsoft.com

http://answers.microsoft.com/en-US/windows/forum/windows_10

rtmmvras.dll = Microsoft Lync Server 2013 You should get help from https://support.microsoft.com http://answers.microsoft.com/en-US/windows/forum/windows_10
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cor-el
  • Top 10 Contributor
  • Moderator
17425 solutions 157456 answers

You may have multiple versions of this DLL, so maybe search the hard drive.

You may have multiple versions of this DLL, so maybe search the hard drive.
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Question owner

Good thought but after searching my hard drive, only one DLL was found in the Office 16 directory which matches the version of MSOffice that is installed.

Good thought but after searching my hard drive, only one DLL was found in the Office 16 directory which matches the version of MSOffice that is installed.
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cor-el
  • Top 10 Contributor
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17425 solutions 157456 answers

This sounds like an incompatibility issue between Skype and the MS Office version you use (lync.exe), so maybe try to contact Skype for support.

This sounds like an incompatibility issue between Skype and the MS Office version you use (lync.exe), so maybe try to contact Skype for support.
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Question owner

This literally just started with the update of of Firefox. As I said before, this isn't an issue with other browsers so its not an incompatibility between Office and Lync (Skype).

This literally just started with the update of of Firefox. As I said before, this isn't an issue with other browsers so its not an incompatibility between Office and Lync (Skype).
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philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23382 answers

Chosen Solution

could you test jscher's suggestion at https://support.mozilla.org/en-US/questions/1264881#answer-1238220 to debug the issue?

could you test jscher's suggestion at https://support.mozilla.org/en-US/questions/1264881#answer-1238220 to debug the issue?
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Question owner

After several days of not making any headway, I set this issue aside and it auto-magically fixed itself. Nothing new was installed, no OS or app updates (controlled by SCCM), no changes that I can find. The workstation was shutdown instead of rebooted is the only difference between logging the issue and now. With that said, jscher2000 post is great information, I don't recall seeing that in the "what's new posts."

After several days of not making any headway, I set this issue aside and it auto-magically fixed itself. Nothing new was installed, no OS or app updates (controlled by SCCM), no changes that I can find. The workstation was shutdown instead of rebooted is the only difference between logging the issue and now. With that said, jscher2000 post is great information, I don't recall seeing that in the "what's new posts."
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