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Trying to sign into a website, FF tries to download a dll and won't log in

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On 7/9/19 when trying to sign into a website, which I've used for years, after I enter my credentials and click 'sign in' FF downloads "webgate.dll" and does not proceed. I am able to successfully log in using Chrome or IE. I most recently accessed this website via FF last week - no changes to extensions since then.

Using FF Quantum 67.0.4 64 bit

On 7/9/19 when trying to sign into a website, which I've used for years, after I enter my credentials and click 'sign in' FF downloads "webgate.dll" and does not proceed. I am able to successfully log in using Chrome or IE. I most recently accessed this website via FF last week - no changes to extensions since then. Using FF Quantum 67.0.4 64 bit
Attached screenshots

Chosen solution

Hi brett611, thank you for the screenshot. It doesn't look like you have any downloader extensions that would modify how website responses are handled. Perhaps there is some setting I'm not thinking of.

Could you check whether your Firefox can open the page with clean settings:

New Profile Test

This takes about 3 minutes, plus the time to test your problem site(s).

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

Click the "Create a New Profile" button, then click Next. Assign a name like July2019, ignore the option to relocate the profile folder, and click the Finish button.

After creating the profile, scroll down to it and click the Launch profile in new browser button.

Firefox should open a new window that looks like a brand new, uncustomized installation. (Your existing Firefox window(s) should not be affected.) Please ignore any tabs enticing you to connect to a Sync account or to activate extensions found on your system so we can get a clean test.

Does the login form work any better in the new profile?

When you are done with the experiment, you can close the extra window without affecting your regular Firefox profile. (July2019 will remain available for future testing.)

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Additional System Details

Installed Plug-ins

see attached screenshot

Application

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0
  • Support URL: https://support.mozilla.org/1/firefox/67.0.4/WINNT/en-US/

Extensions

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  • Cisco Webex Extension 1.4.0 (ciscowebexstart1@cisco.com)
  • Decentraleyes 2.0.12 (jid1-BoFifL9Vbdl2zQ@jetpack)
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Javascript

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  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.eff6bfdb1db9)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001266a) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
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  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.eff6bfdb1db9)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000001266a) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
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Modified Preferences

Misc

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jscher2000
  • Top 10 Contributor
8568 solutions 70054 answers

I would suspect a temporary problem on the server. The DLL should send Firefox an HTML page -- indicated as such -- and you shouldn't get a download dialog. I'm not sure support volunteers would be able to test the site if it only happens after you log in, so you might mention it to the site.

I would suspect a temporary problem on the server. The DLL should send Firefox an HTML page -- indicated as such -- and you shouldn't get a download dialog. I'm not sure support volunteers would be able to test the site if it only happens after you log in, so you might mention it to the site.
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Question owner

Thanks. I'll try it again today. However, to clarify - I'm unable to log in via FF because when the 'sign in' button is clicked the only next action is for the dll to be downloaded. Can sign in as expected with other browsers

Thanks. I'll try it again today. However, to clarify - I'm unable to log in via FF because when the 'sign in' button is clicked the only next action is for the dll to be downloaded. Can sign in as expected with other browsers
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Question owner

Just tried it, same result with FF, see attached screenshot

Just tried it, same result with FF, see attached screenshot
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jscher2000
  • Top 10 Contributor
8568 solutions 70054 answers

Chosen Solution

Hi brett611, thank you for the screenshot. It doesn't look like you have any downloader extensions that would modify how website responses are handled. Perhaps there is some setting I'm not thinking of.

Could you check whether your Firefox can open the page with clean settings:

New Profile Test

This takes about 3 minutes, plus the time to test your problem site(s).

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

Click the "Create a New Profile" button, then click Next. Assign a name like July2019, ignore the option to relocate the profile folder, and click the Finish button.

After creating the profile, scroll down to it and click the Launch profile in new browser button.

Firefox should open a new window that looks like a brand new, uncustomized installation. (Your existing Firefox window(s) should not be affected.) Please ignore any tabs enticing you to connect to a Sync account or to activate extensions found on your system so we can get a clean test.

Does the login form work any better in the new profile?

When you are done with the experiment, you can close the extra window without affecting your regular Firefox profile. (July2019 will remain available for future testing.)

Hi brett611, thank you for the screenshot. It doesn't look like you have any downloader extensions that would modify how website responses are handled. Perhaps there is some setting I'm not thinking of. Could you check whether your Firefox can open the page with clean settings: '''New Profile Test''' This takes about 3 minutes, plus the time to test your problem site(s). Inside Firefox, type or paste '''about:profiles''' in the address bar and press Enter/Return to load it. Click the "Create a New Profile" button, then click Next. Assign a name like July2019, ignore the option to relocate the profile folder, and click the Finish button. After creating the profile, scroll down to it and click the '''Launch profile in new browser''' button. Firefox should open a new window that looks like a brand new, uncustomized installation. (Your existing Firefox window(s) should not be affected.) Please ignore any tabs enticing you to connect to a Sync account or to activate extensions found on your system so we can get a clean test. ''Does the login form work any better in the new profile?'' When you are done with the experiment, you can close the extra window without affecting your regular Firefox profile. (July2019 will remain available for future testing.)
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Question owner

THANKS!

With the new profile, it worked perfectly. I use a FF account to sync across work and home pc. I have no problem deleting things and starting over, just not sure how far I need to go to fix this. The default-release profile is in use and can't be deleted...how do purge that and use the profile I just created as the default?

Thanks again!!

THANKS! With the new profile, it worked perfectly. I use a FF account to sync across work and home pc. I have no problem deleting things and starting over, just not sure how far I need to go to fix this. The default-release profile is in use and can't be deleted...how do purge that and use the profile I just created as the default? Thanks again!!
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jscher2000
  • Top 10 Contributor
8568 solutions 70054 answers

Helpful Reply

Hi brett611, it's possible the test profile is already the new default profile. If you close all your Firefox windows and start Firefox again, which profile does it choose to start up in?

Please don't delete the old profile. There may be data in there that you realize you need after a couple of days or weeks and there's no backup (unless you make regular backups).

This article describes what the data and settings files in each profile hold. However, I suggest copying a couple files at a time so you can test whether they brought over a problem.

Recovering important data from an old profile

Hi brett611, it's possible the test profile is already the new default profile. If you close all your Firefox windows and start Firefox again, which profile does it choose to start up in? Please don't delete the old profile. There may be data in there that you realize you need after a couple of days or weeks and there's no backup (unless you make regular backups). This article describes what the data and settings files in each profile hold. However, I suggest copying a couple files at a time so you can test whether they brought over a problem. [[Recovering important data from an old profile]]
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Question owner

Thanks, you're right it is the default now. I deleted everything to be safe as I'm ok with losing bookmarks. Nothing else matters as I don't use FF for pswrds, addresses, etc

have a great one!

Thanks, you're right it is the default now. I deleted everything to be safe as I'm ok with losing bookmarks. Nothing else matters as I don't use FF for pswrds, addresses, etc have a great one!
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cor-el
  • Top 10 Contributor
  • Moderator
17334 solutions 156717 answers

There would normally GET be appended to the link (?xxx) to request a specific (ad) file. In your case this GET data seems to be missing causing the download dialog to appear. This is likely done by some content blocking extension (you have UBO) or external application.

There would normally GET be appended to the link (?xxx) to request a specific (ad) file. In your case this GET data seems to be missing causing the download dialog to appear. This is likely done by some content blocking extension (you have UBO) or external application.
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