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web site link does not work in Firefox OSX

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A web site has a link to a Store Locator. The link does not work in FF for OSX but works for FF iOS and Safari. If I open the link in Safari, then copy and paste the URL the into FF OSX, the page opens. I have disabled all of my add-ons in FF OSX and even opened the initial web site page in Safe Mode but the link does not work. I disabled as many privacy / security features in FF OSX that I could find, but still no good result. Initial page URL: https://www.mitre10.co.nz/shop/goldair-single-dimmer-vertical-h-118mm-w-74mm-white/p/247737. Store Locator page URL: https://www.mitre10.co.nz/store-locator?branchId=C3D

A web site has a link to a Store Locator. The link does not work in FF for OSX but works for FF iOS and Safari. If I open the link in Safari, then copy and paste the URL the into FF OSX, the page opens. I have disabled all of my add-ons in FF OSX and even opened the initial web site page in Safe Mode but the link does not work. I disabled as many privacy / security features in FF OSX that I could find, but still no good result. Initial page URL: https://www.mitre10.co.nz/shop/goldair-single-dimmer-vertical-h-118mm-w-74mm-white/p/247737. Store Locator page URL: https://www.mitre10.co.nz/store-locator?branchId=C3D

Chosen solution

Is Geo location enabled if you check this pref about:config page?

You can also check the Location permission in "Tools -> Page Info -> Permissions" and in "Options/Preferences -> Privacy & Security -> Permissions".

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0.

Updated.

Application

  • Firefox 67.0.4
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:67.0) Gecko/20100101 Firefox/67.0
  • Support URL: https://support.mozilla.org/1/firefox/67.0.4/Darwin/en-US/

Extensions

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  • Facebook Container 2.0 (@contain-facebook)
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  • Ghostery – Privacy Ad Blocker 8.3.4 (firefox@ghostery.com)
  • HTTPS Everywhere 2019.6.4 (https-everywhere@eff.org)
  • New Tab Homepage 0.6.2 ({66E978CD-981F-47DF-AC42-E3CF417C1467})
  • NoScript 10.6.3 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • TrafficLight 3.0.0 (trafficlight@bitdefender.com)
  • Tree Style Tab 3.1.2 (treestyletab@piro.sakura.ne.jp)
  • Mix 1.1.6 (@mix-firefox-extension) (Inactive)
  • YouTube Video Download 6.0.1 (@yvd-addon) (Inactive)

Javascript

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Graphics

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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17276 solutions 156148 answers

Does it work as well if you right-click the link and click "Copy Link Location" and open that link? Can you use other choices in the right-click context menu like open link in a new tab?


If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check the Web Console about what content is blocked

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Does it work as well if you right-click the link and click "Copy Link Location" and open that link? Can you use other choices in the right-click context menu like open link in a new tab? ---- If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content. *make sure your extensions and filters are updated to the latest version *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content. *click the shield icon for more details and possibly disable the protection You can check the Web Console about what content is blocked *"3-bar" menu button or Tools -> Web Developer *https://support.mozilla.org/en-US/kb/content-blocking You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *hold down the Shift key and left-click the Reload button *press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *press "Command + Shift + R" (Mac) Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Remove the Cookies" from websites that cause problems: *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Manage Data "Clear the Cache": *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Clear Data -> Cached Web Content: Clear Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <u>hardware acceleration</u> is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
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Question owner

Thanks for the reply. However, the suggestions stated above did not resolve the issue. I am wondering if it has to do with Locations. I have another Mac computer with exactly the same FF version, same add-ons and plugins. When I use that computer and I click on the link, a pop-up appears asking me to allow FF to use my location. I clicked Allow and the link worked. The URL also appeared in the Location Permissions. This is not what happens on the initial computer. How can I get the Locations preference to work?

Thanks for the reply. However, the suggestions stated above did not resolve the issue. I am wondering if it has to do with Locations. I have another Mac computer with exactly the same FF version, same add-ons and plugins. When I use that computer and I click on the link, a pop-up appears asking me to allow FF to use my location. I clicked Allow and the link worked. The URL also appeared in the Location Permissions. This is not what happens on the initial computer. How can I get the Locations preference to work?
Was this helpful to you?
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cor-el
  • Top 10 Contributor
  • Moderator
17276 solutions 156148 answers

Chosen Solution

Is Geo location enabled if you check this pref about:config page?

You can also check the Location permission in "Tools -> Page Info -> Permissions" and in "Options/Preferences -> Privacy & Security -> Permissions".

Is Geo location enabled if you check this pref <b>about:config</b> page? *geo.enabled = true *https://support.mozilla.org/en-US/kb/about-config-editor-firefox You can also check the Location permission in "Tools -> Page Info -> Permissions" and in "Options/Preferences -> Privacy & Security -> Permissions".
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Question owner

yes, changing geo.enabled to true has started the Allow pop-up and it is saving that permission. Thank you very much for your time on this problem

yes, changing geo.enabled to true has started the Allow pop-up and it is saving that permission. Thank you very much for your time on this problem
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