Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

RBC online Banking, Signs Out When selecting 'Activity' for my account

more options

When trying to access my 'Activity' page on my Royal Bank account, Firefox signs me out. I have tried clearing, cache, cookies etc with no luck. I have also tried using my Surface Pro & Firefox & it does the same thing. Have also tried using Microsoft EDGE on both computers & the account information under 'Activity' is displayed correctly. Turned off all plugins with the same result. Had to leave JavaScript running as site uses it.

Also contacted RBC & they checked with there tech dept & no one else has reported any problems like this.

Any suggestions as to what to try next?

Chosen solution

Finally! My RBC online banking is working fine again with Firefox. Alert messages can be retrieved without the unexpected logout. A definite improvement!

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

Finally! My RBC online banking is working fine again with Firefox. Alert messages can be retrieved without the unexpected logout. A definite improvement!

more options

Thanks, I had given up checking.....It must have been a BIG problem! Thanks for the update.

  1. 1
  2. 2