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firefox does not open, refresh or download anything without me moving my trackball constantly. Has be going on for years and using new updates. I have reset

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  • 1 has this problem
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  • Last reply by cor-el

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This has been going on for years to the point I do not use what used to be my go to browser. It happen on an update, and with all new updates. I have reset the browser today, but no change. I can open a new window, but nothing ever happens without me moving the trackball. If I constantly move the trackball everything works as should.

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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

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Didn't help. I did this earlier today. I then uninstalled firefox and did a clean reinstall. No change.

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Make sure your utility programs are all up to date.

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Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.


https://support.kaspersky.com/viruses/utility