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where did my passwords go

Posted

I am using Firefox 67.0.5. Where did all my passwords go? They all disappeared (including the one to post this). I look at my passwords under the tools, options, privacy and security, and saved passwords, and it is empty after it was full. This seems like something Microsoft would do...My brother got a Winders 10 update that said it would make his computer more secure and it corrupted his internet connection. This makes your browser more secure by making it impossible to do anything with passwords. Is there a way to get them ALL back or do I have to change them all again just because you "updated" firefox?

I am using Firefox 67.0.5. Where did all my passwords go? They all disappeared (including the one to post this). I look at my passwords under the tools, options, privacy and security, and saved passwords, and it is empty after it was full. This seems like something Microsoft would do...My brother got a Winders 10 update that said it would make his computer more secure and it corrupted his internet connection. This makes your browser more secure by making it impossible to do anything with passwords. Is there a way to get them ALL back or do I have to change them all again just because you "updated" firefox?

Chosen solution

I remembered that I used Mozbackup and I got most of my passwords from there. I did what you said and I had to update one password. You were correct. The problem is that I have AVG free and I can't find a place to ask them why they are corrupting my passwords.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23536 answers

hi, firefox 67.0.2 didn't contain any code changes relating to how passwords are stored - however we've heard from a couple of users that their avg/avast security software would be corrupting the firefox password store after each reboot of the system unfortunately.

you could check if this is the case for you as well:

  • enter about:support into the address bar and click the button to open your profile folder.
  • then close all open firefox windows
  • in your profile folder, look for a file named 'logins.json.corrupted' - in case it's existing please rename it to 'logins.json'
  • your list of passwords might returning after you start firefox again

if this is applicable to your situation, then please reach out to avg/avast's support as well in order to inquire why their software is interfering with the firefox password store and if they have fix for this. otherwise please uninstall their software for the moment...

hi, firefox 67.0.2 didn't contain any code changes relating to how passwords are stored - however we've heard from a couple of users that their avg/avast security software would be corrupting the firefox password store after each reboot of the system unfortunately. you could check if this is the case for you as well: * enter about:support into the address bar and click the button to open your profile folder. * then close all open firefox windows * in your profile folder, look for a file named 'logins.json.corrupted' - in case it's existing please rename it to 'logins.json' * your list of passwords might returning after you start firefox again if this is applicable to your situation, then please reach out to avg/avast's support as well in order to inquire why their software is interfering with the firefox password store and if they have fix for this. otherwise please uninstall their software for the moment...

Chosen Solution

I remembered that I used Mozbackup and I got most of my passwords from there. I did what you said and I had to update one password. You were correct. The problem is that I have AVG free and I can't find a place to ask them why they are corrupting my passwords.

I remembered that I used Mozbackup and I got most of my passwords from there. I did what you said and I had to update one password. You were correct. The problem is that I have AVG free and I can't find a place to ask them why they are corrupting my passwords.