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After firefox update I can no longer stream live tv from the bbc website

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Hi. After years of streaming live tv from the bbc website without a problem, yesterday I was unable to do so. This was immediately after booting up firefox to find I was redirected to a page telling me that firefox had updated. Everything looked normal but when I tried to stream it just stuck on the buffering symbol. I tried to stream from other sites and had no problem streaming ITV, Ch4 etc. Then I tried watching content from BBC i-player and again no problem. I tried to live stream BBC radio and again no problem. Finally I tried live streaming BBC tv through a different browser and again no problem. I tried clearing the cache and cookies and reloading firefox in safe mode all to no avail.

Any ideas? I'm totally stumped...

Thanks in advance...

Hi. After years of streaming live tv from the bbc website without a problem, yesterday I was unable to do so. This was immediately after booting up firefox to find I was redirected to a page telling me that firefox had updated. Everything looked normal but when I tried to stream it just stuck on the buffering symbol. I tried to stream from other sites and had no problem streaming ITV, Ch4 etc. Then I tried watching content from BBC i-player and again no problem. I tried to live stream BBC radio and again no problem. Finally I tried live streaming BBC tv through a different browser and again no problem. I tried clearing the cache and cookies and reloading firefox in safe mode all to no avail. Any ideas? I'm totally stumped... Thanks in advance...

Chosen solution

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

More Information

FredMcD
  • Top 10 Contributor
4188 solutions 58468 answers

Chosen Solution

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

Make sure you are not blocking content. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: [https://support.mozilla.org/en-US/kb/tracking-protection Tracking Protection] {web link}
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Question owner

Well what do you know...I clicked on the shield icon and turned blocking off for that website and ta da - everything is working normally now. Thanks for the swift reply!

Well what do you know...I clicked on the shield icon and turned blocking off for that website and ta da - everything is working normally now. Thanks for the swift reply!
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FredMcD
  • Top 10 Contributor
4188 solutions 58468 answers

Helpful Reply

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.
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