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Firefox removed toolbars, all open tabs, and add-ons.

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I opened Firefox and none of my tabs were open, there was no bookmarks toolbar, and none of the add-ons were set up.

I opened Firefox and none of my tabs were open, there was no bookmarks toolbar, and none of the add-ons were set up.

Chosen solution

Hi codbl4l, sorry to hear about this problem.

If you haven't already, could you close out of Firefox and do a normal Windows shutdown and restart to complete any pending updates and release any file locks.

If Firefox again starts up without your data, could you check whether your stuff is available in a different profile, as follows:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. Each will show links to a pair of folders; please ignore those for now.

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Actually, please do not delete anything here, don't use any Remove buttons.

Do you have another profile named default or default-longnumber listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.

Any progress so far, or do we need to keep looking for your data in some other places?

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

More Information

jscher2000
  • Top 10 Contributor
8434 solutions 68823 answers

Chosen Solution

Hi codbl4l, sorry to hear about this problem.

If you haven't already, could you close out of Firefox and do a normal Windows shutdown and restart to complete any pending updates and release any file locks.

If Firefox again starts up without your data, could you check whether your stuff is available in a different profile, as follows:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. Each will show links to a pair of folders; please ignore those for now.

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Actually, please do not delete anything here, don't use any Remove buttons.

Do you have another profile named default or default-longnumber listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.

Any progress so far, or do we need to keep looking for your data in some other places?

Hi codbl4l, sorry to hear about this problem. If you haven't already, could you close out of Firefox and do a normal Windows shutdown and restart to complete any pending updates and release any file locks. If Firefox again starts up without your data, could you check whether your stuff is available in a different profile, as follows: '''Profile Manager Page''' Inside Firefox, type or paste '''about:profiles''' in the address bar and press Enter/Return to load it. This page should list at least one profile and could list many. Each will show links to a pair of folders; please ignore those for now. The profile that Firefox is currently using will have this: '''This is the profile in use and it cannot be deleted.''' ''Actually, please do not delete anything here, don't use any Remove buttons.'' Do you have another profile named '''default''' or default-''longnumber'' listed on this page? If so, you can check whether it is the one you were using recently by clicking its '''Launch profile in new browser''' button. If it isn't what you want, simply close that new window. If it IS what you want, back on the about:profiles page, click the '''Set as default profile''' button for that profile so Firefox uses it automatically at the next startup. Any progress so far, or do we need to keep looking for your data in some other places?
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Question owner

That was it, thanks!

That was it, thanks!
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