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An updated version of Firefox is available to address the issues with Add-ons disabled or fail to install on Firefox. You can download the update for your OS here: https://www.mozilla.org/firefox/new/ For Known Issues and Workarounds, please check out the update at https://support.mozilla.org/kb/add-ons-disabled-or-fail-to-install-firefox

Support Forum

My internet is not working properly after installing addons fix for Firefox 52.9.

Posted

All of my saved tabs open as new tabs, I can't open any of the articles in my email newsletters, Gmail & other web pages don't load correctly, all of my browsing history is gone & sometimes I can't even get a web site to load. For example, I've been trying to open Google but instead of opening the web site, it just loads a new tab.

All of my saved tabs open as new tabs, I can't open any of the articles in my email newsletters, Gmail & other web pages don't load correctly, all of my browsing history is gone & sometimes I can't even get a web site to load. For example, I've been trying to open Google but instead of opening the web site, it just loads a new tab.
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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • Version 5.41.3.0
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.151.2 for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 32.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.3.4.204
  • 5.1.50907.0
  • Unity Player 4.3.5f1
  • NPWLPG
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:52.0) Gecko/20100101 Firefox/52.0

More Information

Jeremy Sanders 0 solutions 12 answers
Is this the add-on that you tried using? https://addons.mozilla.org/en-US/firefox/addon/disabled-add-on-fix-52-56/
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Helpful Reply

No it isn't. I am running Windows XP & that fix didn't work on it. There was a link posted on another part of the forum to download & install an updated certificate so WIN XP users would have their addons reenabled.

This is the link to that forum. https://support.mozilla.org/en-US/questions/1258165#answer-1218833

The solution was posted by jscher2000 & is about 1/4 of the way down the page.

No it isn't. I am running Windows XP & that fix didn't work on it. There was a link posted on another part of the forum to download & install an updated certificate so WIN XP users would have their addons reenabled. This is the link to that forum. https://support.mozilla.org/en-US/questions/1258165#answer-1218833 The solution was posted by jscher2000 & is about 1/4 of the way down the page.
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cor-el
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17085 solutions 154305 answers

Can you attach your troubleshooting information?

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Can you attach your troubleshooting information? *https://support.mozilla.org/en-US/kb/use-troubleshooting-information-page-fix-firefox You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox
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Question owner

I am trying but Firefox won't open that link. It won't open any new links, just new tabs. I'll keep trying. Right now, I'm using my work computer to reply to you.

I am trying but Firefox won't open that link. It won't open any new links, just new tabs. I'll keep trying. Right now, I'm using my work computer to reply to you.
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Question owner

It opened that link but I'm not seeing a menu button. Remember, I'm running Windows XP. Is there another way of accessing the troubleshooting info?

It opened that link but I'm not seeing a menu button. Remember, I'm running Windows XP. Is there another way of accessing the troubleshooting info?
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FredMcD
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4074 solutions 56842 answers

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.

Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Now in the Reply Box on the forum page, do a right-click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''
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cor-el
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17085 solutions 154305 answers

You can tap the Alt key or press the F10 key to show the hidden Menu Bar temporarily or right-click empty space on a toolbar ad place a tick on Menu Bar.

You can tap the Alt key or press the F10 key to show the hidden Menu Bar temporarily or right-click empty space on a toolbar ad place a tick on Menu Bar.
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Question owner

I was able to post the troubleshooting data. Do you need more information?

I was able to post the troubleshooting data. Do you need more information?
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Question owner

Here is the troubleshooting page text. Now, how do I undo safe mode?

Application Basics Name Firefox Version 52.9.0 Build ID 20180621064021 Update History Show Update History Update Channel esr User Agent Mozilla/5.0 (Windows NT 5.1; rv:52.0) Gecko/20100101 Firefox/52.0 OS Windows_NT 5.1 Profile Folder Open Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Multiprocess Windows 0/1 (Windows XP) Safe Mode true Profiles about:profiles Crash Reports for the Last 3 Days Report ID Submitted All Crash Reports

This application has not been configured to display crash reports.

Extensions Name Version Enabled ID Application Update Service Helper 2.0 true aushelper@mozilla.org Multi-process staged rollout 1.10 true e10srollout@mozilla.org Pocket 1.0.5 true firefox@getpocket.com Web Compat 1.0 true webcompat@mozilla.org Adblock Plus - free ad blocker 3.5.2 false {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Avast Online Security 19.1.212 false wrc@avast.com Forecastfox (fix version) 4.20 false forecastfox@s3_fix_version Hotfix for Firefox bug 1548973 (armagaddon 2.0) mitigation 1.1.2 false hotfix-bug-1548973@mozilla.org IObit Surfing Protection & Ads Removal 2.1.9 false ascsurfingprotectionnew@iobit.com Microsoft .NET Framework Assistant 0.0.0 false {20a82645-c095-46ed-80e3-08825760534b} Graphics Features Compositing Basic Asynchronous Pan/Zoom none WebGL Renderer WebGL is currently disabled. WebGL2 Renderer WebGL is currently disabled. Hardware H264 Decoding No; Failed to create H264 decoder Audio Backend winmm DirectWrite false (0.0.0.0) GPU #1 Active Yes Description ATI Radeon X300/X550/X1050 Series Vendor ID 0x1002 Device ID 0x5b60 Driver Version 8.593.100.0 Driver Date 2-10-2010 Drivers ati2dvag Subsys ID 04021002 RAM Unknown Diagnostics AzureCanvasAccelerated 0 AzureCanvasBackend skia AzureContentBackend skia AzureFallbackCanvasBackend cairo Decision Log HW_COMPOSITING blocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING unavailable by default: Hardware compositing is disabled D3D9_COMPOSITING unavailable by default: Hardware compositing is disabled DIRECT2D unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled Important Modified Preferences Name Value accessibility.typeaheadfind true accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 225280 browser.cache.disk.filesystem_reported 1 browser.cache.disk.hashstats_reported 1 browser.cache.disk.smart_size.enabled false browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 1 browser.download.folderList 2 browser.download.importedFromSqlite true browser.places.smartBookmarksVersion 8 browser.sessionstore.upgradeBackup.latestBuildID 20180621064021 browser.startup.homepage http://my.earthlink.net/ browser.startup.homepage_override.buildID 20180621064021 browser.startup.homepage_override.mstone 52.9.0 browser.tabs.remote.autostart.2 true browser.tabs.warnOnClose false browser.urlbar.daysBeforeHidingSuggestionsPrompt 0 browser.urlbar.lastSuggestionsPromptDate 20181024 dom.push.userAgentID 8eda2dd7bcca42d7819c99129ca89ec4 extensions.lastAppVersion 52.9.0 gfx.crash-guard.d3d11layers.appVersion 52.9.0 gfx.crash-guard.d3d11layers.deviceID 0x5b60 gfx.crash-guard.d3d11layers.driverVersion 8.593.100.0 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.status.d3d11layers 2 media.gmp-gmpopenh264.abi x86-msvc-x86 media.gmp-gmpopenh264.lastUpdate 1540169211 media.gmp-gmpopenh264.version 1.6 media.gmp-manager.buildID 20180621064021 media.gmp-manager.lastCheck 1556306822 media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed true media.webrtc.debug.log_file C:\Documents and Settings\KIM\Local Settings\Temp\WebRTC.log network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1555872867 places.history.expiration.transient_current_max_pages 65754 plugin.disable_full_page_plugin_for_types application/pdf plugin.state.npctrl 2 plugin.state.npgoogleupdate 2 plugin.state.npwmsdrm 2 print.printer_Canon_MX490_series_Printer_(Copy_1).print_bgcolor false print.printer_Canon_MX490_series_Printer_(Copy_1).print_bgimages false print.printer_Canon_MX490_series_Printer_(Copy_1).print_duplex -437918235 print.printer_Canon_MX490_series_Printer_(Copy_1).print_edge_bottom 0 print.printer_Canon_MX490_series_Printer_(Copy_1).print_edge_left 0 print.printer_Canon_MX490_series_Printer_(Copy_1).print_edge_right 0 print.printer_Canon_MX490_series_Printer_(Copy_1).print_edge_top 0 print.printer_Canon_MX490_series_Printer_(Copy_1).print_evenpages true print.printer_Canon_MX490_series_Printer_(Copy_1).print_footercenter print.printer_Canon_MX490_series_Printer_(Copy_1).print_footerleft &PT print.printer_Canon_MX490_series_Printer_(Copy_1).print_footerright &D print.printer_Canon_MX490_series_Printer_(Copy_1).print_headercenter print.printer_Canon_MX490_series_Printer_(Copy_1).print_headerleft &T print.printer_Canon_MX490_series_Printer_(Copy_1).print_headerright &U print.printer_Canon_MX490_series_Printer_(Copy_1).print_in_color true print.printer_Canon_MX490_series_Printer_(Copy_1).print_margin_bottom 0.5 print.printer_Canon_MX490_series_Printer_(Copy_1).print_margin_left 0.5 print.printer_Canon_MX490_series_Printer_(Copy_1).print_margin_right 0.5 print.printer_Canon_MX490_series_Printer_(Copy_1).print_margin_top 0.5 print.printer_Canon_MX490_series_Printer_(Copy_1).print_oddpages true print.printer_Canon_MX490_series_Printer_(Copy_1).print_orientation 0 print.printer_Canon_MX490_series_Printer_(Copy_1).print_page_delay 50 print.printer_Canon_MX490_series_Printer_(Copy_1).print_paper_data 1 print.printer_Canon_MX490_series_Printer_(Copy_1).print_paper_height -1.00 print.printer_Canon_MX490_series_Printer_(Copy_1).print_paper_name print.printer_Canon_MX490_series_Printer_(Copy_1).print_paper_size_unit 0 print.printer_Canon_MX490_series_Printer_(Copy_1).print_paper_width -1.00 print.printer_Canon_MX490_series_Printer_(Copy_1).print_resolution 600 print.printer_Canon_MX490_series_Printer_(Copy_1).print_reversed false print.printer_Canon_MX490_series_Printer_(Copy_1).print_scaling 1.00 print.printer_Canon_MX490_series_Printer_(Copy_1).print_shrink_to_fit true print.printer_Canon_MX490_series_Printer_(Copy_1).print_to_file false print.printer_Canon_MX490_series_Printer_(Copy_1).print_unwriteable_margin_bottom 0 print.printer_Canon_MX490_series_Printer_(Copy_1).print_unwriteable_margin_left 0 print.printer_Canon_MX490_series_Printer_(Copy_1).print_unwriteable_margin_right 0 print.printer_Canon_MX490_series_Printer_(Copy_1).print_unwriteable_margin_top 0 security.sandbox.content.tempDirSuffix {9b63e9bf-0699-4a84-a016-7dc8478fa1e3} services.sync.declinedEngines services.sync.engine.prefs.modified false services.sync.lastPing 1556306807 services.sync.lastSync Fri Apr 26 2019 18:32:51 GMT-0400 (Eastern Standard Time) services.sync.numClients 1 storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1556046811 user.js Preferences Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Important Locked Preferences Name Value Places Database Integrity Verify Integrity JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions

Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.6 3.28.6 NSSSMIME 3.28.6 3.28.6 NSSSSL 3.28.6 3.28.6 NSSUTIL 3.28.6 3.28.6 Experimental Features Name ID Description Active End Date Homepage Branch Sandbox Content Process Sandbox Level 1

Here is the troubleshooting page text. Now, how do I undo safe mode? Application Basics Name Firefox Version 52.9.0 Build ID 20180621064021 Update History Show Update History Update Channel esr User Agent Mozilla/5.0 (Windows NT 5.1; rv:52.0) Gecko/20100101 Firefox/52.0 OS Windows_NT 5.1 Profile Folder Open Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Multiprocess Windows 0/1 (Windows XP) Safe Mode true Profiles about:profiles Crash Reports for the Last 3 Days Report ID Submitted All Crash Reports This application has not been configured to display crash reports. Extensions Name Version Enabled ID Application Update Service Helper 2.0 true aushelper@mozilla.org Multi-process staged rollout 1.10 true e10srollout@mozilla.org Pocket 1.0.5 true firefox@getpocket.com Web Compat 1.0 true webcompat@mozilla.org Adblock Plus - free ad blocker 3.5.2 false {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Avast Online Security 19.1.212 false wrc@avast.com Forecastfox (fix version) 4.20 false forecastfox@s3_fix_version Hotfix for Firefox bug 1548973 (armagaddon 2.0) mitigation 1.1.2 false hotfix-bug-1548973@mozilla.org IObit Surfing Protection & Ads Removal 2.1.9 false ascsurfingprotectionnew@iobit.com Microsoft .NET Framework Assistant 0.0.0 false {20a82645-c095-46ed-80e3-08825760534b} Graphics Features Compositing Basic Asynchronous Pan/Zoom none WebGL Renderer WebGL is currently disabled. WebGL2 Renderer WebGL is currently disabled. Hardware H264 Decoding No; Failed to create H264 decoder Audio Backend winmm DirectWrite false (0.0.0.0) GPU #1 Active Yes Description ATI Radeon X300/X550/X1050 Series Vendor ID 0x1002 Device ID 0x5b60 Driver Version 8.593.100.0 Driver Date 2-10-2010 Drivers ati2dvag Subsys ID 04021002 RAM Unknown Diagnostics AzureCanvasAccelerated 0 AzureCanvasBackend skia AzureContentBackend skia AzureFallbackCanvasBackend cairo Decision Log HW_COMPOSITING blocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING unavailable by default: Hardware compositing is disabled D3D9_COMPOSITING unavailable by default: Hardware compositing is disabled DIRECT2D unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled Important Modified Preferences Name Value accessibility.typeaheadfind true accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 225280 browser.cache.disk.filesystem_reported 1 browser.cache.disk.hashstats_reported 1 browser.cache.disk.smart_size.enabled false browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 1 browser.download.folderList 2 browser.download.importedFromSqlite true browser.places.smartBookmarksVersion 8 browser.sessionstore.upgradeBackup.latestBuildID 20180621064021 browser.startup.homepage http://my.earthlink.net/ browser.startup.homepage_override.buildID 20180621064021 browser.startup.homepage_override.mstone 52.9.0 browser.tabs.remote.autostart.2 true browser.tabs.warnOnClose false browser.urlbar.daysBeforeHidingSuggestionsPrompt 0 browser.urlbar.lastSuggestionsPromptDate 20181024 dom.push.userAgentID 8eda2dd7bcca42d7819c99129ca89ec4 extensions.lastAppVersion 52.9.0 gfx.crash-guard.d3d11layers.appVersion 52.9.0 gfx.crash-guard.d3d11layers.deviceID 0x5b60 gfx.crash-guard.d3d11layers.driverVersion 8.593.100.0 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.status.d3d11layers 2 media.gmp-gmpopenh264.abi x86-msvc-x86 media.gmp-gmpopenh264.lastUpdate 1540169211 media.gmp-gmpopenh264.version 1.6 media.gmp-manager.buildID 20180621064021 media.gmp-manager.lastCheck 1556306822 media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed true media.webrtc.debug.log_file C:\Documents and Settings\KIM\Local Settings\Temp\WebRTC.log network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1555872867 places.history.expiration.transient_current_max_pages 65754 plugin.disable_full_page_plugin_for_types application/pdf plugin.state.npctrl 2 plugin.state.npgoogleupdate 2 plugin.state.npwmsdrm 2 print.printer_Canon_MX490_series_Printer_(Copy_1).print_bgcolor false print.printer_Canon_MX490_series_Printer_(Copy_1).print_bgimages false print.printer_Canon_MX490_series_Printer_(Copy_1).print_duplex -437918235 print.printer_Canon_MX490_series_Printer_(Copy_1).print_edge_bottom 0 print.printer_Canon_MX490_series_Printer_(Copy_1).print_edge_left 0 print.printer_Canon_MX490_series_Printer_(Copy_1).print_edge_right 0 print.printer_Canon_MX490_series_Printer_(Copy_1).print_edge_top 0 print.printer_Canon_MX490_series_Printer_(Copy_1).print_evenpages true print.printer_Canon_MX490_series_Printer_(Copy_1).print_footercenter print.printer_Canon_MX490_series_Printer_(Copy_1).print_footerleft &PT print.printer_Canon_MX490_series_Printer_(Copy_1).print_footerright &D print.printer_Canon_MX490_series_Printer_(Copy_1).print_headercenter print.printer_Canon_MX490_series_Printer_(Copy_1).print_headerleft &T print.printer_Canon_MX490_series_Printer_(Copy_1).print_headerright &U print.printer_Canon_MX490_series_Printer_(Copy_1).print_in_color true print.printer_Canon_MX490_series_Printer_(Copy_1).print_margin_bottom 0.5 print.printer_Canon_MX490_series_Printer_(Copy_1).print_margin_left 0.5 print.printer_Canon_MX490_series_Printer_(Copy_1).print_margin_right 0.5 print.printer_Canon_MX490_series_Printer_(Copy_1).print_margin_top 0.5 print.printer_Canon_MX490_series_Printer_(Copy_1).print_oddpages true print.printer_Canon_MX490_series_Printer_(Copy_1).print_orientation 0 print.printer_Canon_MX490_series_Printer_(Copy_1).print_page_delay 50 print.printer_Canon_MX490_series_Printer_(Copy_1).print_paper_data 1 print.printer_Canon_MX490_series_Printer_(Copy_1).print_paper_height -1.00 print.printer_Canon_MX490_series_Printer_(Copy_1).print_paper_name print.printer_Canon_MX490_series_Printer_(Copy_1).print_paper_size_unit 0 print.printer_Canon_MX490_series_Printer_(Copy_1).print_paper_width -1.00 print.printer_Canon_MX490_series_Printer_(Copy_1).print_resolution 600 print.printer_Canon_MX490_series_Printer_(Copy_1).print_reversed false print.printer_Canon_MX490_series_Printer_(Copy_1).print_scaling 1.00 print.printer_Canon_MX490_series_Printer_(Copy_1).print_shrink_to_fit true print.printer_Canon_MX490_series_Printer_(Copy_1).print_to_file false print.printer_Canon_MX490_series_Printer_(Copy_1).print_unwriteable_margin_bottom 0 print.printer_Canon_MX490_series_Printer_(Copy_1).print_unwriteable_margin_left 0 print.printer_Canon_MX490_series_Printer_(Copy_1).print_unwriteable_margin_right 0 print.printer_Canon_MX490_series_Printer_(Copy_1).print_unwriteable_margin_top 0 security.sandbox.content.tempDirSuffix {9b63e9bf-0699-4a84-a016-7dc8478fa1e3} services.sync.declinedEngines services.sync.engine.prefs.modified false services.sync.lastPing 1556306807 services.sync.lastSync Fri Apr 26 2019 18:32:51 GMT-0400 (Eastern Standard Time) services.sync.numClients 1 storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1556046811 user.js Preferences Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Important Locked Preferences Name Value Places Database Integrity Verify Integrity JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.6 3.28.6 NSSSMIME 3.28.6 3.28.6 NSSSSL 3.28.6 3.28.6 NSSUTIL 3.28.6 3.28.6 Experimental Features Name ID Description Active End Date Homepage Branch Sandbox Content Process Sandbox Level 1
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cor-el
  • Top 10 Contributor
  • Moderator
17085 solutions 154305 answers

Yes, this report shows you were in Safe Mode: Safe Mode true

Are you starting Firefox normally via a desktop shortcut and aren't holding the Shift key?

You can check the target line in the Firefox desktop shortcut (right-click: Properties) to make sure nothing is appended after the path to the Firefox program.

Yes, this report shows you were in Safe Mode: Safe Mode true Are you starting Firefox normally via a desktop shortcut and aren't holding the Shift key? You can check the target line in the Firefox desktop shortcut (right-click: Properties) to make sure nothing is appended after the path to the Firefox program. *https://support.mozilla.org/en-US/kb/wrong-home-page-opens-when-i-start-firefox-how-fix *https://developer.mozilla.org/en-US/Command_Line_Options
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FredMcD
  • Top 10 Contributor
4074 solutions 56842 answers

flabirder said

how do I undo safe mode?

All you need to do is close the browser.

This application has not been configured to display crash reports.

You should enable the sending of crash reports.

''flabirder [[#answer-1222118|said]]'' <blockquote> how do I undo safe mode? </blockquote> All you need to do is close the browser. <blockquote> This application has not been configured to display crash reports. </blockquote> You should enable the sending of crash reports.
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