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I lost my toolbar bookmarks and the backups won't load

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  • 1 has this problem
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  • Last reply by cor-el

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I lost all my bookmarks and followed the suggestions to restore them from my saved backup files. When I try and recover my bookmarks the newest two files in the list and the oldest are invalid files. Any ideas?

Chosen solution

Do you have automatically created compressed .jsonlz4 in the bookmarkbackups folder?

The name of an automatically created JSON bookmarks backup in the bookmarkbackups folder includes a total item count (folders and separators included) and an hash value to prevent saving the same backup more than once. You also see this count in the Restore menu drop-down list.

  • bookmarks-YYYY-MM-DD_<item count>_<hash>.jsonlz4.
  • Bookmarks -> Show All Bookmarks -> Import & Backup -> Restore
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All Replies (2)

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Hi stevejvb, I'm sorry to hear about this problem.

As the first step, if you haven't since this problem began, could you do a regular shut down and restart of Windows to free file locks and complete any pending updates.

Next, are you able to add any new bookmarks, or is that also broken? If the whole bookmark function seems to be down, please do the following test and let us know what you get when you run the "Verify Integrity" function. That's here:

Open Firefox's Troubleshooting Information page using any of these methods:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.

If all is well, the report that appears below the button should start with:

> Task: checkIntegrity
+ The places.sqlite database is sane
+ The favicons.sqlite database is sane

Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.

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Chosen Solution

Do you have automatically created compressed .jsonlz4 in the bookmarkbackups folder?

The name of an automatically created JSON bookmarks backup in the bookmarkbackups folder includes a total item count (folders and separators included) and an hash value to prevent saving the same backup more than once. You also see this count in the Restore menu drop-down list.

  • bookmarks-YYYY-MM-DD_<item count>_<hash>.jsonlz4.
  • Bookmarks -> Show All Bookmarks -> Import & Backup -> Restore