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Bluescreen when firefox was updating and know it won't work, what can I do?

Posted

Hello,

My screen crashed when Firefox was updating, after that it stop working. I tried to reinstall it but it keep giving a error so I decided to uninstall it. But now it still doesn't install. It only gives a error saying that for some reason Firefox wasn't able to install. I have deleted all of Mozilla files including the temp file but it still won't work. Can anyone help me fix this problem?

Hello, My screen crashed when Firefox was updating, after that it stop working. I tried to reinstall it but it keep giving a error so I decided to uninstall it. But now it still doesn't install. It only gives a error saying that for some reason Firefox wasn't able to install. I have deleted all of Mozilla files including the temp file but it still won't work. Can anyone help me fix this problem?
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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/18.17763

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FredMcD
  • Top 10 Contributor
4146 solutions 57865 answers

were you using the full installer from Mozilla?

Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}

were you using the full installer from Mozilla? Many have reported issues using the 64bit Firefox. Install the 32bit version from; '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link}
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Question owner

Just before your response I tried the 32bit version and it worked. Tried to fix the problem for so long and it was so simple to fix. Thank you for your help. I really appreciate it.

Just before your response I tried the 32bit version and it worked. Tried to fix the problem for so long and it was so simple to fix. Thank you for your help. I really appreciate it.
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James
  • Top 25 Contributor
  • Moderator
1593 solutions 11222 answers

FredMcD said

Many have reported issues using the 64bit Firefox

There are no real issues using the Win64 version and especially not in causing blue screens or such however.

''FredMcD [[#answer-1220512|said]]'' <blockquote>Many have reported issues using the 64bit Firefox </blockquote> There are no real issues using the Win64 version and especially not in causing blue screens or such however.
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FredMcD
  • Top 10 Contributor
4146 solutions 57865 answers

Al123 said

Thank you for your help. I really appreciate it.

Glad to help. Safe Surfing.

James said

There are no real issues using the Win64 version and especially not in causing blue screens or such however.

Did you see Al123 response?

''Al123 [[#answer-1220539|said]]'' <blockquote> Thank you for your help. I really appreciate it. </blockquote> Glad to help. Safe Surfing. ''James [[#answer-1220551|said]]'' <blockquote> There are no real issues using the Win64 version and especially not in causing blue screens or such however. </blockquote> Did you see '''Al123''' response?
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James
  • Top 25 Contributor
  • Moderator
1593 solutions 11222 answers

A coincidence or a underlying issue that has nothing to do with the Firefox web browser.

Nobody has actually confirmed that Win64 Firefox indeed causes issues since it has existed for Releases of Fx 42.0

Also a application like Firefox has never been confirmed as a actual cause of bluescreens for anyone on Windows. However something like a driver (Nvidia and AMD display drivers have certainly cause Bluscreens a lot over years), run level software, PSU issues or RAM issues and right conditions under load are examples of what may trigger the bluescreens. Some may find it more reproducible while some things like Firefox, games and other applications are running. People may just assume it was Firefox because it was running when bluescreen occurred.

The 32-bit version working is not proof, just that whatever was triggering the bluescreens is not getting triggered at moment.

Still think Firefox is a cause for bluescreens?

A coincidence or a underlying issue that has nothing to do with the Firefox web browser. Nobody has actually confirmed that Win64 Firefox indeed causes issues since it has existed for Releases of Fx 42.0 Also a application like Firefox has never been confirmed as a actual cause of bluescreens for anyone on Windows. However something like a driver (Nvidia and AMD display drivers have certainly cause Bluscreens a lot over years), run level software, PSU issues or RAM issues and right conditions under load are examples of what may trigger the bluescreens. Some may find it more reproducible while some things like Firefox, games and other applications are running. People may just assume it was Firefox because it was running when bluescreen occurred. The 32-bit version working is not proof, just that whatever was triggering the bluescreens is not getting triggered at moment. Still think Firefox is a cause for bluescreens?

Modified by James

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Question owner

The bluescrean was caused by a amd driver that wasn't supposed to be on the computer in the first place. I have already fixed the problem. Firefox got caught in the confusion exactly when it was updating and after that I wasn't able to use it. But the 64bit worked fine. Thanks for your responses. Appreciate it.

The bluescrean was caused by a amd driver that wasn't supposed to be on the computer in the first place. I have already fixed the problem. Firefox got caught in the confusion exactly when it was updating and after that I wasn't able to use it. But the 64bit worked fine. Thanks for your responses. Appreciate it.
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FredMcD
  • Top 10 Contributor
4146 solutions 57865 answers

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know.
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