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themes not downloading STILL with new update and studies on

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i read the forum post about activating studies and checking about:studies o make sure i hve the fix. i have it and have studies on. stillcannot download any themes or extentions. just keeps saying download failed check your connection. like no you check your connection im online

i read the forum post about activating studies and checking about:studies o make sure i hve the fix. i have it and have studies on. stillcannot download any themes or extentions. just keeps saying download failed check your connection. like no you check your connection im online
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5263 solutions 23278 answers

Helpful Reply

hi kitsunechanw, the error message is unfortunately misleading in this case - what it's really meaning is that the addon's signature doesn't check out (probably mistakenly)...

i assume you've already updated to firefox 66.0.4 - if so , the most common case of users still having troubles there that i've seen is when a master password was enabled long ago. please refer to https://support.mozilla.org/en-US/kb/add-ons-disabled-or-fail-to-install-firefox#w_master-password and see if the workaround is applicable for you.

hi kitsunechanw, the error message is unfortunately misleading in this case - what it's really meaning is that the addon's signature doesn't check out (probably mistakenly)... i assume you've already updated to firefox 66.0.4 - if so , the most common case of users still having troubles there that i've seen is when a master password was enabled long ago. please refer to https://support.mozilla.org/en-US/kb/add-ons-disabled-or-fail-to-install-firefox#w_master-password and see if the workaround is applicable for you.
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Question owner

thanks i removed my master password and it worked

thanks i removed my master password and it worked
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philipp
  • Top 25 Contributor
  • Moderator
5263 solutions 23278 answers

great, thanks for following up. this fix just needed to run once, so please feel free to reset a master password again afterwards if you wish to do so.

great, thanks for following up. this fix just needed to run once, so please feel free to reset a master password again afterwards if you wish to do so.
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