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My passwords won't work, no "Key" symbol next to web address, why?

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

joannemca
joannemca
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I have checked the saved passwords and they are all there. However, when I click on a web site to visit that requires a user name and password, they will not auto fill. I'm not sure how to fix it. Also, there is no "key" symbol next to where the web address goes. I have a green lock and and i in a circle, that's it. When I typed the address for this site the prompt came up to save the user name and password. This is the first time I have visited here. So the save function is working, the memory function is not. Please help. Thanks - Joanne

I have checked the saved passwords and they are all there. However, when I click on a web site to visit that requires a user name and password, they will not auto fill. I'm not sure how to fix it. Also, there is no "key" symbol next to where the web address goes. I have a green lock and and i in a circle, that's it. When I typed the address for this site the prompt came up to save the user name and password. This is the first time I have visited here. So the save function is working, the memory function is not. Please help. Thanks - Joanne

All Replies (2)

FredMcD
FredMcD
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Are you using any password add-ons/programs?

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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The Key icon in the location bar will only appear if you have filled and submitted the form on the web page and this name/password combination isn't saved or the name is saved and the password is different (i.e. an update might be necessary).

Can you right-click name and password field on the web page and use "Fill Login" and "Fill Password" to fill the saved login credentials?