X
Tap here to go to the mobile version of the site.

Support Forum

When I click on "Sign In To Sync" it returns "No Connection".

Posted

My laptop *was* syncing fine, then just stopped as of March 25.

Today when I click on "Sign in to sync", it shows the sign in page. Then when I click on "Sign in", it returns a "No Connection" page.

Which is especially interesting, since I'm typing this on the same computer, in the same browser, so clearly I have a connection.

In searching for solutions, I found having the password manager disabled could cause this issue. So I re-enabled the password manager, yet the problem still exists.

My phone is showing this machine's synced tabs as of March 25. My iPad and desktop are also syncing fine (on the same network).

I'm assuming there's a config that I've changed that interferes, but can't imagine what it could be.

Thanks Dave

My laptop *was* syncing fine, then just stopped as of March 25. Today when I click on "Sign in to sync", it shows the sign in page. Then when I click on "Sign in", it returns a "No Connection" page. Which is especially interesting, since I'm typing this on the same computer, in the same browser, so clearly I have a connection. In searching for solutions, I found having the password manager disabled could cause this issue. So I re-enabled the password manager, yet the problem still exists. My phone is showing this machine's synced tabs as of March 25. My iPad and desktop are also syncing fine (on the same network). I'm assuming there's a config that I've changed that interferes, but can't imagine what it could be. Thanks Dave
Quote

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.0
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.201.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • LastPass Plugin
  • Shockwave Flash 13.0 r0
  • VMware Remote Console Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0

More Information

FredMcD
  • Top 10 Contributor
4224 solutions 58947 answers

Separate Security Issue: Update your Flash Player or remove it using these links; Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version 32.0.0.156

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

'''Separate Security Issue:''' Update your Flash Player or remove it using these links; [http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows] {web link} [http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac] {web link} '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player '''Version 32.0.0.156 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
Was this helpful to you?
Quote
FredMcD
  • Top 10 Contributor
4224 solutions 58947 answers

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}
Was this helpful to you? 0
Quote

Question owner

As I mentioned, Firefox can browse the internt - this question was submitted by the same instance of Firefox that says it's unable to connect to sync.

As I mentioned, Firefox can browse the internt - this question was submitted by the same instance of Firefox that says it's unable to connect to sync.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.