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Office 365

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After the upgrade of Mozilla Firefox to version 66.0.1, the typing for the office365 app does not work.

When using Word Online and OneNote Online, there are double spaces when clicking on the spacebar.

Using PowerPoint Online deletes the entered text if the arrow keys are pressed.

What can I do?

After the upgrade of Mozilla Firefox to version 66.0.1, the typing for the office365 app does not work. When using Word Online and OneNote Online, there are double spaces when clicking on the spacebar. Using PowerPoint Online deletes the entered text if the arrow keys are pressed. What can I do?

Chosen solution

Hey. Thank you for your answers and solutions. I save them for later use. Thursday morning (Danish time), an update came to version 66.0.2, which contained a bug fix on the problem so that it was resolved.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • Firefox 66.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0
  • Support URL: https://support.mozilla.org/1/firefox/66.0.1/WINNT/da/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterRAM2:
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  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.eff6bfdb1db9)
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  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (AMD FirePro M4000 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.eff6bfdb1db9)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000077c0) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Ryan W 1 solutions 16 answers

Hello henr!

I would recommend trying to uninstall then reinstall the Office 365 applications to see if that would solve your problems. If this does not help solve your problem, I would check to make sure it isn't an issue with your keyboard or the Firefox browser in general. You could also attempt to uninstall and reinstall Firefox.

If you need help uninstalling an add-on, you can view these articles:

Hoped this helps!

Hello henr! I would recommend trying to uninstall then reinstall the Office 365 applications to see if that would solve your problems. If this does not help solve your problem, I would check to make sure it isn't an issue with your keyboard or the Firefox browser in general. You could also attempt to uninstall and reinstall Firefox. If you need help uninstalling an add-on, you can view these articles: *[[Disable or remove Add-ons]] *[[Remove a toolbar that has taken over your Firefox search or home page]] Hoped this helps!
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jscher2000
  • Top 10 Contributor
8633 solutions 70607 answers

Hi henr354a, could you check this:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.

(2) In the search box above the list, type or paste hack and pause while the list is filtered

(3) Check the dom.keyboardevent.keypress.hack.use_legacy_keycode_and_charcode preference -- Firefox 66.0.1 should have updated the value of this preference to

powerpoint.officeapps.live.com

Question: Is that the address where you have problems with PowerPoint online, or is it on a different domain?

Possible Workaround: The developers are building up this list to cover more sites. This is the list from yesterday, and it may expand:

*.collabserv.com,*.gov.online.office365.us,*.officeapps-df.live.com,*.officeapps.live.com,*.online.office.de,*.partner.officewebapps.cn,*.scniris.com

In order to test this out now:

(A) Select and copy the above list

(B) Double-click the dom.keyboardevent.keypress.hack.use_legacy_keycode_and_charcode preference to display a dialog where you can modify the preference value, clear the existing list, paste the new list, and click OK.

You need to reload the Office365 page before that would take effect, or open it in a new tab for testing. Any difference?

Request: If there are more Office365 sites that need a fix, please let us know the addresses. Thanks.

Hi henr354a, could you check this: (1) In a new tab, type or paste '''about:config''' in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk. (2) In the search box above the list, type or paste '''hack''' and pause while the list is filtered (3) Check the '''dom.keyboardevent.keypress.hack.use_legacy_keycode_and_charcode''' preference -- Firefox 66.0.1 should have updated the value of this preference to powerpoint.officeapps.live''.''com '''Question:''' Is that the address where you have problems with PowerPoint online, or is it on a different domain? '''Possible Workaround:''' The developers are building up this list to cover more sites. This is the list from yesterday, and it may expand: <nowiki>*.collabserv.com,*.gov.online.office365.us,*.officeapps-df.live.com,*.officeapps.live.com,*.online.office.de,*.partner.officewebapps.cn,*.scniris.com</nowiki> ''In order to test this out now:'' (A) Select and copy the above list (B) Double-click the '''dom.keyboardevent.keypress.hack.use_legacy_keycode_and_charcode''' preference to display a dialog where you can modify the preference value, clear the existing list, paste the new list, and click OK. You need to reload the Office365 page before that would take effect, or open it in a new tab for testing. Any difference? '''Request:''' If there are more Office365 sites that need a fix, please let us know the addresses. Thanks.
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Chosen Solution

Hey. Thank you for your answers and solutions. I save them for later use. Thursday morning (Danish time), an update came to version 66.0.2, which contained a bug fix on the problem so that it was resolved.

Hey. Thank you for your answers and solutions. I save them for later use. Thursday morning (Danish time), an update came to version 66.0.2, which contained a bug fix on the problem so that it was resolved.
Was this helpful to you?
Quote
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