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2nd YouTube video selection causes multiple Firefox crash windows, can you help?

Posted

YouTube plays the first video fine, but when I select any other video from the browser window I get multiple Firefox crash alert windows. Nothing happens when I click the "Close the Program" option in the Crash Alert. Firefox remains open and eventually after a slight delay, the video selected will play, but the crash alert keeps popping up. -Began yesterday (3/11/19), no known changes to browser or system -Refreshed Firefox (did not help) -Attempted in Safe Mode (did not help) Thanks for any recommendations.

YouTube plays the first video fine, but when I select any other video from the browser window I get multiple Firefox crash alert windows. Nothing happens when I click the "Close the Program" option in the Crash Alert. Firefox remains open and eventually after a slight delay, the video selected will play, but the crash alert keeps popping up. -Began yesterday (3/11/19), no known changes to browser or system -Refreshed Firefox (did not help) -Attempted in Safe Mode (did not help) Thanks for any recommendations.

Chosen solution

"I think those are system messages." I believe your deduction was correct. I performed a system update and the problem has not repeated itself. Thank you.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • Firefox 65.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0
  • Support URL: https://support.mozilla.org/1/firefox/65.0.2/WINNT/en-US/

Extensions

  • Enhancer for YouTube™ 2.0.84 (enhancerforyoutube@maximerf.addons.mozilla.org)
  • Grammarly for Firefox 8.845.2049 (87677a2c52b84ad3a151a4a72f5bd3c4@jetpack)
  • McAfee Endpoint Security Web Control 10.6.0.311 ({cb40da56-497a-4add-955d-3377cae4c33b}) (Inactive)

Javascript

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Graphics

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  • adapterRAM2:
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  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.790e8e6b4179)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000ec06) EGL_VERSION: 1.4 (ANGLE 2.1.0.790e8e6b4179) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • windowLayerManagerRemote: True
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Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
FredMcD
  • Top 10 Contributor
4248 solutions 59432 answers

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
FredMcD
  • Top 10 Contributor
4248 solutions 59432 answers

Your System Details shows;

Enhancer for YouTube

Have you tried disabling this?

Your System Details shows; Enhancer for YouTube Have you tried disabling this?

Question owner

I pulled the Crash Report in Safe Mode and the most recent listed crash was back in February. There is nothing listed for the multiple incidents yesterday and today, but I have included a list below.

I installed the Enhancer in hopes of solving the problem. The issue occurred before and after installing the Enhancer.

Additionally, the issue always throws the crash alert window four times and then the video will play. See attached images.

Thanks for your help.

Report ID Date Crashed 2f8f96b2-8439-4a7d-8d0a-3eff53173c78 2/10/2019, 8:00 PM 77730e20-9bc2-4203-88a8-ab1e9cf55470 2/1/2019, 6:30 PM 700021b9-2da7-4f51-9ef8-50e042c92ab0 12/15/2018, 6:05 AM 86fd2970-eb32-4330-8203-131a62043df2 11/25/2018, 2:09 PM 662a8e42-1ee2-456a-a4c6-6b6733b29d25 10/26/2018, 8:45 PM ba08b489-3212-4920-9a94-efb398a0709d 10/26/2018, 7:03 PM 7e4c0d96-d1eb-4605-94ba-e4ceba5f01cc 10/24/2018, 8:00 PM 0daac6f3-89d3-4f6a-b2a9-b007a59884a6 10/23/2018, 6:07 AM c8af136e-b45d-4b7c-a0f1-a51f47a80287 10/21/2018, 6:47 AM c7525e9a-2726-4667-a588-75ea777a33e0 9/16/2018, 8:26 PM 5ad21f35-9d52-4d5b-9a0c-d2e248222fd1 6/25/2018, 7:01 PM

I pulled the Crash Report in Safe Mode and the most recent listed crash was back in February. There is nothing listed for the multiple incidents yesterday and today, but I have included a list below. I installed the Enhancer in hopes of solving the problem. The issue occurred before and after installing the Enhancer. Additionally, the issue always throws the crash alert window four times and then the video will play. See attached images. Thanks for your help. Report ID Date Crashed 2f8f96b2-8439-4a7d-8d0a-3eff53173c78 2/10/2019, 8:00 PM 77730e20-9bc2-4203-88a8-ab1e9cf55470 2/1/2019, 6:30 PM 700021b9-2da7-4f51-9ef8-50e042c92ab0 12/15/2018, 6:05 AM 86fd2970-eb32-4330-8203-131a62043df2 11/25/2018, 2:09 PM 662a8e42-1ee2-456a-a4c6-6b6733b29d25 10/26/2018, 8:45 PM ba08b489-3212-4920-9a94-efb398a0709d 10/26/2018, 7:03 PM 7e4c0d96-d1eb-4605-94ba-e4ceba5f01cc 10/24/2018, 8:00 PM 0daac6f3-89d3-4f6a-b2a9-b007a59884a6 10/23/2018, 6:07 AM c8af136e-b45d-4b7c-a0f1-a51f47a80287 10/21/2018, 6:47 AM c7525e9a-2726-4667-a588-75ea777a33e0 9/16/2018, 8:26 PM 5ad21f35-9d52-4d5b-9a0c-d2e248222fd1 6/25/2018, 7:01 PM
FredMcD
  • Top 10 Contributor
4248 solutions 59432 answers

Helpful Reply

Those reports look too old to be of much use. However, the images you posted are not the Firefox crash messages. I this those are system messages.


Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Those reports look too old to be of much use. However, the images you posted are not the Firefox crash messages. I this those are system messages. [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Chosen Solution

"I think those are system messages." I believe your deduction was correct. I performed a system update and the problem has not repeated itself. Thank you.

"I think those are system messages." I believe your deduction was correct. I performed a system update and the problem has not repeated itself. Thank you.
FredMcD
  • Top 10 Contributor
4248 solutions 59432 answers

Helpful Reply

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.


As you posted the above reports, you can now clean out the old reports.

In the address bar, type about:crashes<enter>. At the upper right, press the Remove All Reports button.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know. ----------- As you posted the above reports, you can now clean out the old reports. In the address bar, type '''about:crashes'''<enter>. At the upper right, press the '''Remove All Reports''' button.