Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

2nd YouTube video selection causes multiple Firefox crash windows, can you help?

  • 6 replies
  • 1 has this problem
  • 26 views
  • Last reply by FredMcD

more options

YouTube plays the first video fine, but when I select any other video from the browser window I get multiple Firefox crash alert windows. Nothing happens when I click the "Close the Program" option in the Crash Alert. Firefox remains open and eventually after a slight delay, the video selected will play, but the crash alert keeps popping up. -Began yesterday (3/11/19), no known changes to browser or system -Refreshed Firefox (did not help) -Attempted in Safe Mode (did not help) Thanks for any recommendations.

Chosen solution

"I think those are system messages." I believe your deduction was correct. I performed a system update and the problem has not repeated itself. Thank you.

Read this answer in context 👍 0

All Replies (6)

more options

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

Your System Details shows;

Enhancer for YouTube

Have you tried disabling this?

more options

I pulled the Crash Report in Safe Mode and the most recent listed crash was back in February. There is nothing listed for the multiple incidents yesterday and today, but I have included a list below.

I installed the Enhancer in hopes of solving the problem. The issue occurred before and after installing the Enhancer.

Additionally, the issue always throws the crash alert window four times and then the video will play. See attached images.

Thanks for your help.

Report ID Date Crashed 2f8f96b2-8439-4a7d-8d0a-3eff53173c78 2/10/2019, 8:00 PM 77730e20-9bc2-4203-88a8-ab1e9cf55470 2/1/2019, 6:30 PM 700021b9-2da7-4f51-9ef8-50e042c92ab0 12/15/2018, 6:05 AM 86fd2970-eb32-4330-8203-131a62043df2 11/25/2018, 2:09 PM 662a8e42-1ee2-456a-a4c6-6b6733b29d25 10/26/2018, 8:45 PM ba08b489-3212-4920-9a94-efb398a0709d 10/26/2018, 7:03 PM 7e4c0d96-d1eb-4605-94ba-e4ceba5f01cc 10/24/2018, 8:00 PM 0daac6f3-89d3-4f6a-b2a9-b007a59884a6 10/23/2018, 6:07 AM c8af136e-b45d-4b7c-a0f1-a51f47a80287 10/21/2018, 6:47 AM c7525e9a-2726-4667-a588-75ea777a33e0 9/16/2018, 8:26 PM 5ad21f35-9d52-4d5b-9a0c-d2e248222fd1 6/25/2018, 7:01 PM

more options

Those reports look too old to be of much use. However, the images you posted are not the Firefox crash messages. I this those are system messages.


Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

more options

Chosen Solution

"I think those are system messages." I believe your deduction was correct. I performed a system update and the problem has not repeated itself. Thank you.

more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.


As you posted the above reports, you can now clean out the old reports.

In the address bar, type about:crashes<enter>. At the upper right, press the Remove All Reports button.