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Account blocking

  • 8 replies
  • 1 has this problem
  • 315 views
  • Last reply by McCoy

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The confirmation email we sent to xxxxxxxxxxxx @mail.ru was returned, so we blocked the account to protect your Firefox data.

If this is a valid email address, let us know and we will help unlock your account.

How can I unblock an account?

edited email address from public and search/spam bots view.

Modified by James

Chosen solution

Hello Hazzard,

Would you please take a look at this article and scroll down to the section :

You have received a message that your account has been locked

I hope that helps ......

Read this answer in context 👍 1

All Replies (8)

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That isn't a firefox email account or issue to deal with. You will have to contact their support line to fix your email account issues.

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Modified by James

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James said

^Please Ignore the above reply by WestEnd. See https://support.mozilla.org/en-US/kb/im-having-problems-with-my-firefox-account https://support.mozilla.org/en-US/kb/im-having-problems-confirming-my-firefox-account

I tried to find a solution by reference, but it is not there. The message is written "If this is a valid email address, let us know and we will help unlock your account.", but I don't understand how to let them know. I think this problem can not be solved without technical support.

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Chosen Solution

Hello Hazzard,

Would you please take a look at this article and scroll down to the section :

You have received a message that your account has been locked

I hope that helps ......

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McCoy said

Hello Hazzard, Would you please take a look at this article and scroll down to the section : You have received a message that your account has been locked I hope that helps ......

Thanks, I'll try create a bugzilla.mozilla.org account, hope this helps.

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Hazzard said

Thanks, I'll try create a bugzilla.mozilla.org account, hope this helps.

Good luck  ! (this must be so frustrating for you ..... )

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McCoy said

Hazzard said
Thanks, I'll try create a bugzilla.mozilla.org account, hope this helps.

Good luck  ! (this must be so frustrating for you ..... )

Thanks again, developer on Firefox Accounts has already contacted me, I think my problem will be solved soon.

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Hazzard said

Thanks again, developer on Firefox Accounts has already contacted me, I think my problem will be solved soon.

Thank you for letting us know - fingers crossed that "soon" means real soon  !