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Account blocking

Posted

The confirmation email we sent to xxxxxxxxxxxx @mail.ru was returned, so we blocked the account to protect your Firefox data.

If this is a valid email address, let us know and we will help unlock your account.

How can I unblock an account?

edited email address from public and search/spam bots view.

The confirmation email we sent to xxxxxxxxxxxx @mail.ru was returned, so we blocked the account to protect your Firefox data. If this is a valid email address, let us know and we will help unlock your account. How can I unblock an account? edited email address from public and search/spam bots view.

Modified by James

Chosen solution

Hello Hazzard,

Would you please take a look at this article and scroll down to the section :

You have received a message that your account has been locked

I hope that helps ......

Read this answer in context 1
WestEnd
  • Top 25 Contributor
60 solutions 5376 answers

That isn't a firefox email account or issue to deal with. You will have to contact their support line to fix your email account issues.

That isn't a firefox email account or issue to deal with. You will have to contact their support line to fix your email account issues.
James
  • Moderator
1594 solutions 11232 answers
'''^Please Ignore the above reply by WestEnd'''. See https://support.mozilla.org/en-US/kb/im-having-problems-with-my-firefox-account https://support.mozilla.org/en-US/kb/im-having-problems-confirming-my-firefox-account

Modified by James

Question owner

James said

^Please Ignore the above reply by WestEnd. See https://support.mozilla.org/en-US/kb/im-having-problems-with-my-firefox-account https://support.mozilla.org/en-US/kb/im-having-problems-confirming-my-firefox-account

I tried to find a solution by reference, but it is not there. The message is written "If this is a valid email address, let us know and we will help unlock your account.", but I don't understand how to let them know. I think this problem can not be solved without technical support.

''James [[#answer-1202725|said]]'' <blockquote> '''^Please Ignore the above reply by WestEnd'''. See https://support.mozilla.org/en-US/kb/im-having-problems-with-my-firefox-account https://support.mozilla.org/en-US/kb/im-having-problems-confirming-my-firefox-account </blockquote> I tried to find a solution by reference, but it is not there. The message is written "If this is a valid email address, let us know and we will help unlock your account.", but I don't understand how to let them know. I think this problem can not be solved without technical support.
McCoy
  • Top 10 Contributor
521 solutions 4895 answers

Chosen Solution

Hello Hazzard,

Would you please take a look at this article and scroll down to the section :

You have received a message that your account has been locked

I hope that helps ......

Hello Hazzard, Would you please take a look at this article and scroll down to the section : [https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq You have received a message that your account has been locked] I hope that helps ......

Question owner

McCoy said

Hello Hazzard, Would you please take a look at this article and scroll down to the section : You have received a message that your account has been locked I hope that helps ......

Thanks, I'll try create a bugzilla.mozilla.org account, hope this helps.

''McCoy [[#answer-1202750|said]]'' <blockquote> Hello Hazzard, Would you please take a look at this article and scroll down to the section : [https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq You have received a message that your account has been locked] I hope that helps ...... </blockquote> Thanks, I'll try create a bugzilla.mozilla.org account, hope this helps.
McCoy
  • Top 10 Contributor
521 solutions 4895 answers

Helpful Reply

Hazzard said

Thanks, I'll try create a bugzilla.mozilla.org account, hope this helps.

Good luck  ! (this must be so frustrating for you ..... )

''Hazzard [[#answer-1202753|said]]'' <blockquote> Thanks, I'll try create a bugzilla.mozilla.org account, hope this helps. </blockquote> Good luck ! (this must be so frustrating for you ..... )

Question owner

McCoy said

Hazzard said
Thanks, I'll try create a bugzilla.mozilla.org account, hope this helps.

Good luck  ! (this must be so frustrating for you ..... )

Thanks again, developer on Firefox Accounts has already contacted me, I think my problem will be solved soon.

''McCoy [[#answer-1202755|said]]'' <blockquote> ''Hazzard [[#answer-1202753|said]]'' <blockquote> Thanks, I'll try create a bugzilla.mozilla.org account, hope this helps. </blockquote> Good luck ! (this must be so frustrating for you ..... ) </blockquote> Thanks again, developer on Firefox Accounts has already contacted me, I think my problem will be solved soon.
McCoy
  • Top 10 Contributor
521 solutions 4895 answers

Helpful Reply

Hazzard said

Thanks again, developer on Firefox Accounts has already contacted me, I think my problem will be solved soon.

Thank you for letting us know - fingers crossed that "soon" means real soon  !

''Hazzard [[#answer-1202935|said]]'' <blockquote> Thanks again, developer on Firefox Accounts has already contacted me, I think my problem will be solved soon. </blockquote> Thank you for letting us know - fingers crossed that "soon" means ''real soon'' !