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can't upload pictures as appendix via thunderbird

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Since the update to Thunderbird 60, I can't send pictures via e-mail the way I used to do. Before the update, I selected the pictures in the designated folder, click right mouse button en select "copy to email program". Normally, the pictures reduced in size and appeared as appendix in my new mail.

After the update, I recieve an error, which says the following:

" Another application tries to send e-mail through your user profile. Are you sure you want to send e-mail? " Either selecting Cancel or OK, nothing happens. I'm not happy with that. Alternatively, I can reduce my pictures manually, but this takes up to much time.

Since the update to Thunderbird 60, I can't send pictures via e-mail the way I used to do. Before the update, I selected the pictures in the designated folder, click right mouse button en select "copy to email program". Normally, the pictures reduced in size and appeared as appendix in my new mail. After the update, I recieve an error, which says the following: " Another application tries to send e-mail through your user profile. Are you sure you want to send e-mail? " Either selecting Cancel or OK, nothing happens. I'm not happy with that. Alternatively, I can reduce my pictures manually, but this takes up to much time.
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When your problem is fixed can you mark the topic as 'Solved' please? Thank you.

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  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.119 Safari/537.36

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christ1
  • Top 25 Contributor
2138 solutions 15589 answers
See https://support.mozilla.org/en-US/questions/1251573
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Question owner

I'm not that technical with computers :-) Am I correct when I say that I have to un-install office? (i don't think that there is any office software on my laptop?)

I'm not that technical with computers :-) Am I correct when I say that I have to un-install office? (i don't think that there is any office software on my laptop?)
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christ1
  • Top 25 Contributor
2138 solutions 15589 answers

Helpful Reply

No, you're supposed to download Thunderbird from https://www.thunderbird.net/ and run the installer.

This will not impact your existing data.

No, you're supposed to download Thunderbird from https://www.thunderbird.net/ and run the installer. This will not impact your existing data.
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Question owner

Okay, thanks for the advise. Does this have any effect on my current emails in my in- and outbox? (I don't want them to be deleted after re-installing Thunderbird)

Okay, thanks for the advise. Does this have any effect on my current emails in my in- and outbox? (I don't want them to be deleted after re-installing Thunderbird)
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christ1
  • Top 25 Contributor
2138 solutions 15589 answers

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Does this have any effect on my current emails in my in- and outbox?

It does not. Having that said, it's always recommended to have a current backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

<blockquote> Does this have any effect on my current emails in my in- and outbox? </blockquote> It does not. Having that said, it's always recommended to have a current backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile
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Question owner

It worked! I've re-installed thunderbird and tested my method of sending pictures, no problems anymore. Thank you very much :D Kind regards, Marcel

It worked! I've re-installed thunderbird and tested my method of sending pictures, no problems anymore. Thank you very much :D Kind regards, Marcel
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christ1
  • Top 25 Contributor
2138 solutions 15589 answers

Chosen Solution

When your problem is fixed can you mark the topic as 'Solved' please? Thank you.

When your problem is fixed can you mark the topic as 'Solved' please? Thank you.
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