X
Tap here to go to the mobile version of the site.

Support Forum

How do I turn editing back on before sending email from an external application?

Posted

When sending email from external applications (auto shop management software, specifically) it automatically sends email with generic message. Before the last update it would open a new compose window with pdf attachment and the generic email, but I was able to edit it before sending. It no longer does that, just sends it without the option to edit.

When sending email from external applications (auto shop management software, specifically) it automatically sends email with generic message. Before the last update it would open a new compose window with pdf attachment and the generic email, but I was able to edit it before sending. It no longer does that, just sends it without the option to edit.

Chosen solution

We have some reports that re-installing 60.5.2 after an auto-update works: https://www.thunderbird.net/en-US/thunderbird/all/

Personally I had to uninstall an unused version of Office to get it to work.

Read this answer in context 3
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.119 Safari/537.36

More Information

Matt
  • Top 10 Contributor
  • Moderator
3216 solutions 22007 answers

are you using a 32 or 64 bit windows?

In help menu > about for Thunderbird does it show as 64 or 32 bit.

are you using a 32 or 64 bit windows? In help menu > about for Thunderbird does it show as 64 or 32 bit.
Was this helpful to you? 0
Quote
Jorg K 17 solutions 78 answers

Helpful Reply

Yes, there were some changes in MAPI.

If the external application now sends e-mail without dialogue, it appears that the external application should set a flag to request that dialogue, see:

https://bugzilla.mozilla.org/show_bug.cgi?id=1530950#c8 and one above.

We're looking into it.

Yes, there were some changes in MAPI. If the external application now sends e-mail without dialogue, it appears that the external application should set a flag to request that dialogue, see: https://bugzilla.mozilla.org/show_bug.cgi?id=1530950#c8 and one above. We're looking into it.
Was this helpful to you? 1
Quote
Jorg K 17 solutions 78 answers

Chosen Solution

We have some reports that re-installing 60.5.2 after an auto-update works: https://www.thunderbird.net/en-US/thunderbird/all/

Personally I had to uninstall an unused version of Office to get it to work.

We have some reports that re-installing 60.5.2 after an auto-update works: https://www.thunderbird.net/en-US/thunderbird/all/ Personally I had to uninstall an unused version of Office to get it to work.
Was this helpful to you? 3
Quote

Question owner

Thanks! Reinstalling the program from that link worked!

Thanks! Reinstalling the program from that link worked!
Was this helpful to you? 1
Quote
Jorg K 17 solutions 78 answers

Details for a fix/workaround can be found here: https://bugzilla.mozilla.org/show_bug.cgi?id=1530820#c30

Basically Thunderbird need to be properly reinstalled.

Sending files with non-ASCII names may not work. There are two workarounds: Either switch the system code page to UTF-8 (if on Windows 10) or reset HKLM\SOFTWARE\Clients\Mail\Mozilla Thunderbird - SupportUTF8 to 0

Details for a fix/workaround can be found here: https://bugzilla.mozilla.org/show_bug.cgi?id=1530820#c30 Basically Thunderbird need to be properly reinstalled. Sending files with non-ASCII names may not work. There are two workarounds: Either switch the system code page to UTF-8 (if on Windows 10) or reset HKLM\SOFTWARE\Clients\Mail\Mozilla Thunderbird - SupportUTF8 to 0
Was this helpful to you?
Quote
skiellerman 0 solutions 1 answers

Jorg K said

We have some reports that re-installing 60.5.2 after an auto-update works: https://www.thunderbird.net/en-US/thunderbird/all/ Personally I had to uninstall an unused version of Office to get it to work.

This Solution works

''Jorg K [[#answer-1201208|said]]'' <blockquote> We have some reports that re-installing 60.5.2 after an auto-update works: https://www.thunderbird.net/en-US/thunderbird/all/ Personally I had to uninstall an unused version of Office to get it to work. </blockquote> This Solution works
Was this helpful to you? 1
Quote
Alex_from_GA 0 solutions 13 answers

That worked for me, thanks.

That worked for me, thanks.
Was this helpful to you?
Quote
elliottqk 0 solutions 15 answers

thank you. this solution worked on a laptop and a Surface Go.

thank you. this solution worked on a laptop and a Surface Go.
Was this helpful to you?
Quote
modemjunkie 0 solutions 10 answers

skiellerman said

Jorg K said
We have some reports that re-installing 60.5.2 after an auto-update works: https://www.thunderbird.net/en-US/thunderbird/all/ Personally I had to uninstall an unused version of Office to get it to work.

This Solution works

That did it for me. I thought I was going nuts. Then I found it was sending everything to my bcc. Thanks for the fix.

''skiellerman [[#answer-1201371|said]]'' <blockquote> ''Jorg K [[#answer-1201208|said]]'' <blockquote> We have some reports that re-installing 60.5.2 after an auto-update works: https://www.thunderbird.net/en-US/thunderbird/all/ Personally I had to uninstall an unused version of Office to get it to work. </blockquote> This Solution works </blockquote> That did it for me. I thought I was going nuts. Then I found it was sending everything to my bcc. Thanks for the fix.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.