X
Tap here to go to the mobile version of the site.

Support Forum

Two-step authentication : options not working (disable option + new secure codes) on both IOS and MAC (FF 65.0.1)

Posted

I'm unable to turn off two-step authentication (i messed up my Google Authenticator) 2 active sessions on last IOS version and last OSX version. On both : i'm not able to deactivate the two-step authentication or request new secure codes (clicks unresponsive). 'refresh status' used but issue remains (https://accounts.firefox.com/settings/two_step_authentication)

I'm unable to turn off two-step authentication (i messed up my Google Authenticator) 2 active sessions on last IOS version and last OSX version. On both : i'm not able to deactivate the two-step authentication or request new secure codes (clicks unresponsive). 'refresh status' used but issue remains (https://accounts.firefox.com/settings/two_step_authentication)

Chosen solution

thanks. Password changed but 2FA options not working. 'Solved' with a new FFsync account and merging data. Thanks folks

Read this answer in context 0
Quote

Additional System Details

Application

  • Firefox 65.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:65.0) Gecko/20100101 Firefox/65.0
  • Support URL: https://support.mozilla.org/1/firefox/65.0.1/Darwin/fr/

Extensions

  • DuckDuckGo Privacy Essentials 2019.1.31 (jid1-ZAdIEUB7XOzOJw@jetpack)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x591e
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • contentUsesTiling: True
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'TileHeight': 1024, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 1024, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_texture_compression_rgtc EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Intel Inc. -- Intel(R) HD Graphics 615
  • webgl1Version: 4.1 INTEL-12.4.7
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_compression_rgtc EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Intel Inc. -- Intel(R) HD Graphics 615
  • webgl2Version: 4.1 INTEL-12.4.7
  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
WestEnd
  • Top 25 Contributor
61 solutions 5340 answers

Helpful Reply

Did you try to reset the Google Authenticator before hand?

Did you try to reset the Google Authenticator before hand?
Was this helpful to you? 1
Quote

Question owner

thanks for your reply. i'm using the Google Authenticator for other provider but I lost the entry for FF sync. But whether or not Google Authenticator is working, I don't see why I can't disable these options ?

thanks for your reply. i'm using the Google Authenticator for other provider but I lost the entry for FF sync. But whether or not Google Authenticator is working, I don't see why I can't disable these options ?
Was this helpful to you?
Quote
cor-el
  • Top 10 Contributor
  • Moderator
17344 solutions 156782 answers

If you can't use the Google Authenticator and also do not have recovery codes you can then try to reset the password to see if that gives a link to access the settings page on the accounts.firefox.com website. You need a fresh login to this website to be able the toggle the 2FA setting.

'(fixed some typos)

If you can't use the Google Authenticator and also do not have recovery codes you can then try to reset the password to see if that gives a link to access the settings page on the accounts.firefox.com website. You need a fresh login to this website to be able the toggle the 2FA setting. '(fixed some typos)''

Modified by cor-el

Was this helpful to you?
Quote

Chosen Solution

thanks. Password changed but 2FA options not working. 'Solved' with a new FFsync account and merging data. Thanks folks

thanks. Password changed but 2FA options not working. 'Solved' with a new FFsync account and merging data. Thanks folks
Was this helpful to you? 0
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.