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Firefox tab crashes on YouTube and Mozilla forums after Windows update 1809

Posted

Hello everyone. The title I have chosen is justified, as I was a regular user of Youtube (one of the tab crash provoking sites) before updating Windows 10 to version 1809.

The crashes happen in one of two cases, as far as I have tested: 1: Opening a Youtube video -> immediate tab crash. I am not getting crashes on the Youtube homepage, or in search result pages, for example.

2: Ironically, on support.mozzilla.org pages. When I initially started to Google solutions to the problem, I would get it on mozilla's own pages.

With the suggestions from this link: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help , I have verified that the same crashes occur in safe mode. I have updated my graphics card drivers. Windows update states that it is up to date. I have reinstalled firefox and executed the option to fully refresh/restart it.

And here I am on chrome, asking for your help as I want to go back to the fox. I'll drop some software & hardware details at the end in case it's relevant. Thanks in advance people!

winver: Windows 10 Pro N Version 1809 (OS compilation 17763.316) GPU is a GTX 1060, on GeForce driver 419.17 CPU is an i7-3770K. 16GB of RAM I have never had any clear problems with. I also run f.lux, MalwareBytes, and MegaSync all the time.

Hello everyone. The title I have chosen is justified, as I was a regular user of Youtube (one of the tab crash provoking sites) before updating Windows 10 to version 1809. The crashes happen in one of two cases, as far as I have tested: 1: Opening a Youtube video -> immediate tab crash. I am not getting crashes on the Youtube homepage, or in search result pages, for example. 2: Ironically, on support.mozzilla.org pages. When I initially started to Google solutions to the problem, I would get it on mozilla's own pages. With the suggestions from this link: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help , I have verified that the same crashes occur in safe mode. I have updated my graphics card drivers. Windows update states that it is up to date. I have reinstalled firefox and executed the option to fully refresh/restart it. And here I am on chrome, asking for your help as I want to go back to the fox. I'll drop some software & hardware details at the end in case it's relevant. Thanks in advance people! winver: Windows 10 Pro N Version 1809 (OS compilation 17763.316) GPU is a GTX 1060, on GeForce driver 419.17 CPU is an i7-3770K. 16GB of RAM I have never had any clear problems with. I also run f.lux, MalwareBytes, and MegaSync all the time.

Chosen solution

hi chozas9, unfortunately this kind of issue is a problem for users of windows N editions after the update to windows 10 1809 & installing the media feature pack.

this would be a workaround to avoid the tab crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.wmf.vp9.enabled. double-click it and change its value to false, then restart firefox once.

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.119 Safari/537.36

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philipp
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5214 solutions 23056 answers

Chosen Solution

hi chozas9, unfortunately this kind of issue is a problem for users of windows N editions after the update to windows 10 1809 & installing the media feature pack.

this would be a workaround to avoid the tab crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.wmf.vp9.enabled. double-click it and change its value to false, then restart firefox once.

hi chozas9, unfortunately this kind of issue is a problem for users of windows N editions after the update to windows 10 1809 & installing the media feature pack. this would be a workaround to avoid the tab crashes: enter '''about:config''' into the firefox address bar (confirm the info message in case it shows up) & search for the preference named '''media.wmf.vp9.enabled'''. double-click it and change its value to '''false''', then restart firefox once.
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Question owner

philipp said

hi chozas9, unfortunately this kind of issue is a problem for users of windows N editions after the update to windows 10 1809 & installing the media feature pack. this would be a workaround to avoid the tab crashes: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.wmf.vp9.enabled. double-click it and change its value to false, then restart firefox once.

Thanks man, I knew I couldn't be the only one, and yes, I did install the media pack as well. Forgot to mention that.

Thanks for the fast response, it fixed the issue.

''philipp [[#answer-1200696|said]]'' <blockquote> hi chozas9, unfortunately this kind of issue is a problem for users of windows N editions after the update to windows 10 1809 & installing the media feature pack. this would be a workaround to avoid the tab crashes: enter '''about:config''' into the firefox address bar (confirm the info message in case it shows up) & search for the preference named '''media.wmf.vp9.enabled'''. double-click it and change its value to '''false''', then restart firefox once. </blockquote> Thanks man, I knew I couldn't be the only one, and yes, I did install the media pack as well. Forgot to mention that. Thanks for the fast response, it fixed the issue.
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