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Firefox Clear History Popup Partially displayed

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When I clicked History -> Clear Recent History... on Firefox, the Clear All History "Popup" looks similar to the attached screenshot, but with borders etc. as if it's been resized. When I closed the pop up and clicked History -> Clear Recent History... again, the proper "Popup" comes up (the second screen shot). And everything works after. I am using Firefox Quantum 65.0 (64 bit), on Windows 10.

I just wanted to make sure that this is just a minor glitch and there's nothing wrong with my browser? Thank you.

When I clicked History -> Clear Recent History... on Firefox, the Clear All History "Popup" looks similar to the attached screenshot, but with borders etc. as if it's been resized. When I closed the pop up and clicked History -> Clear Recent History... again, the proper "Popup" comes up (the second screen shot). And everything works after. I am using Firefox Quantum 65.0 (64 bit), on Windows 10. I just wanted to make sure that this is just a minor glitch and there's nothing wrong with my browser? Thank you.
Attached screenshots

Chosen solution

hi byejessieli, this was a known bug that got fixed in firefox 65.0.1, so no reason to worry ;-) https://bugzilla.mozilla.org/show_bug.cgi?id=1523696

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4188 solutions 58463 answers

Helpful Reply

https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt xulstore.json or Localstore.rdf files.

Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/Profiles
  • Linux: *~/.mozilla/firefox/Profiles
  • Windows: %AppData%\Mozilla\Firefox\Profiles
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles
  • Windows XP: C:\Documents and Settings\<user>\Application Data
    \Mozilla\Firefox\Profiles\

Search for the above files. Then rename or delete them. Restart Firefox.

https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt '''xulstore.json''' or '''Localstore.rdf''' files. '''Close Firefox. ''' Open your file browser to this hidden location: * '''Mac: ''' *~/Library/Application Support/Firefox/Profiles * '''Linux: ''' *~/.mozilla/firefox/Profiles * '''Windows: ''' %AppData%\Mozilla\Firefox\Profiles * *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles * '''Windows XP: ''' C:\Documents and Settings\<user>\Application Data<br> \Mozilla\Firefox\Profiles\ Search for the above files. Then rename or delete them. Restart Firefox.

Question owner

Thanks for the response, but it only happened once. I just wanted to make sure that there's nothing wrong with my browser (no virus or something)?

Thank you.

Thanks for the response, but it only happened once. I just wanted to make sure that there's nothing wrong with my browser (no virus or something)? Thank you.
cor-el
  • Top 10 Contributor
  • Moderator
17339 solutions 156761 answers

Helpful Reply

Note that you can try to open the system menu of this window via Alt+Space to see if that allows to resize the window.

Note that you can try to open the system menu of this window via Alt+Space to see if that allows to resize the window.

Question owner

Thanks. I just managed to reproduce the problem on another PC (see attached). So apparently it's not my problem then.

Pressing Alt+Space brings up a menu (Restore, Move, Size, Maximize, Minimize, Close), but the Size and Maximize options are greyed out). Selecting Restore doesn't do anything.

Thanks. I just managed to reproduce the problem on another PC (see attached). So apparently it's not my problem then. Pressing Alt+Space brings up a menu (Restore, Move, Size, Maximize, Minimize, Close), but the Size and Maximize options are greyed out). Selecting Restore doesn't do anything.
cor-el
  • Top 10 Contributor
  • Moderator
17339 solutions 156761 answers

Does this still happen if you open this window via the History menu or via the Ctrl+Shift+Device keyboard shortcut?

Does this still happen if you open this window via the History menu or via the Ctrl+Shift+Device keyboard shortcut?
FredMcD
  • Top 10 Contributor
4188 solutions 58463 answers

byejessieli said

(no virus or something)

Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

''byejessieli [[#answer-1196591|said]]'' <blockquote> (no virus or something) </blockquote> Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Question owner

The problem only happened once (on two different PC's).

I ran a couple of malware scanners and nothing was found.

Thank you.

The problem only happened once (on two different PC's). I ran a couple of malware scanners and nothing was found. Thank you.
philipp
  • Top 25 Contributor
  • Moderator
5280 solutions 23329 answers

Chosen Solution

hi byejessieli, this was a known bug that got fixed in firefox 65.0.1, so no reason to worry ;-) https://bugzilla.mozilla.org/show_bug.cgi?id=1523696

hi byejessieli, this was a known bug that got fixed in firefox 65.0.1, so no reason to worry ;-) https://bugzilla.mozilla.org/show_bug.cgi?id=1523696

Question owner

Great to hear that. Thanks for the update.

Great to hear that. Thanks for the update.