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Firefox crashes

  • 5 replies
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

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Crash ID: bp-3a8bb708-e82f-434f-a500-238670181221

Firefox crashes 3 to 4 minutes after loading every time. I have reinstalled firefox twice and rebooted twice. Crashes in safe mode also

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Product Firefox Release Channel release Version 64.0 Build ID 20181206201918 OS Windows 10 OS Version 10.0.17134

bp-3a8bb708-e82f-434f-a500-238670181221 Signature: ComputeCrc32

Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR

ntdll.dll = Microsoft

This is for Sumo's Related Bugs 1485425 NEW --- Crash in ComputeCrc32 in dwrite.dll via gfxDWriteFontEntry::CreateFontFace

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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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even in safe mode it crashes

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This could be a problem with one or more of the installed fonts on your Windows OS.

Did you recently install or update fonts?

Does this happen if you visit specific websites that use a font that triggers this crash?