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With Firefox loaded my laptop will not charge.

Posted

About 2 weeks ago my laptop suddenly stropped charging. I deleted Firefox to free up some space on the hard drive and the laptop started charging. I used Microsoft Edge but it is atrocious. So reloaded Firefox and the laptop stopped charging one again.

About 2 weeks ago my laptop suddenly stropped charging. I deleted Firefox to free up some space on the hard drive and the laptop started charging. I used Microsoft Edge but it is atrocious. So reloaded Firefox and the laptop stopped charging one again.

Additional System Details

Installed Plug-ins

None as far as I know.

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.79 Safari/537.36 Edge/14.14393

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh).

Let the browser sit for a while doing nothing. Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Let the browser sit for a while doing nothing. Is the problem still there?

Question owner

I reloaded Firefox onto my laptop and started it in safe mode and left it sitting for 20 minutes, plugged in the charger and it showed connected but not charging.

I reloaded Firefox onto my laptop and started it in safe mode and left it sitting for 20 minutes, plugged in the charger and it showed connected but not charging.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

This is very odd. Firefox should not cause such a problem. Did you have this problem before the current version?

This is very odd. Firefox should not cause such a problem. Did you have this problem before the current version?

Question owner

It may not be Firefox causing this, perhaps it was just a coincidence. I deleted Firefox, rebooted the laptop but it is still not charging. I've tried deleting the battery bits from control panel and they reappeared when i rebooted.

It may not be Firefox causing this, perhaps it was just a coincidence. I deleted Firefox, rebooted the laptop but it is still not charging. I've tried deleting the battery bits from control panel and they reappeared when i rebooted.
WestEnd
  • Top 25 Contributor
60 solutions 5379 answers

This sounds more like laptop issue then a Browser issue. The Browser has no controls over battery power issues that is either bad battery or bad charger or the O/S is corrupted and can't maintain proper power to the battery. And most likely requires computer shop to diagnosis this problem.

This sounds more like laptop issue then a Browser issue. The Browser has no controls over battery power issues that is either bad battery or bad charger or the O/S is corrupted and can't maintain proper power to the battery. And most likely requires computer shop to diagnosis this problem.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

I agree.

I agree.