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I am unable to login at one website using firefox but I can using Microsoft Edge. The website in question when I'm using firefox is covered with a gray shade

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  • Last reply by cor-el

dmarple
dmarple
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One website I have been using on a semi-regular basis has become inaccessible. When I tried to access it a gray color shade appeared over the entire contents of the site. I can read the what on the site but can't login.

I have tried disabling the plugin and extensions in Firefox but that does not change the problem.

I have run an anti-malware program but no evidence appears to suggest problems from this source.

I have yet to clear all cookies and the Firefox cache.

One website I have been using on a semi-regular basis has become inaccessible. When I tried to access it a gray color shade appeared over the entire contents of the site. I can read the what on the site but can't login. I have tried disabling the plugin and extensions in Firefox but that does not change the problem. I have run an anti-malware program but no evidence appears to suggest problems from this source. I have yet to clear all cookies and the Firefox cache.

All Replies (1)

cor-el
cor-el
  • Moderator
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Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console about what content is blocked

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window