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I cannot access and upload photos into Facebook after latest update Firefox

  • 4 replies
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

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I can access pictures, but photos no longer load (get spinning icon that says loading) but they never so. There is no way for me to select a photo.

All Replies (4)

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Mozilla applications are regularly updated for security and stability; however, Mozilla does not provide updates for plug-ins. Plug-ins can cause crashes and hangs and may contain security vulnerabilities. Information on security and stability issues affecting Java is available at Oracle's Critical Patch Updates and Security Alerts page.

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Facebook is a plug-in? I assumed that Firefox finder should be able to access my photos. Apologies for my limited understanding of these things.

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Hi, Mselk

Not sure if you're on your phone or desktop/laptop or tablet and i assume you're using facebook off a web browser and not the app?

Maybe try a restart? Could be that simple.

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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console about what content is blocked


You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window