Mozilla Monitor website will be down for 2 hours starting 5/20/2025 at 6 AM PT. Visit our status site for updates.

Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

anysearchmanager.com has taken you over and I can't get rid of it

  • 7 replies
  • 1 has this problem
  • 12 views
  • Last reply by user633449

Neacht
Neacht

Guys - have spent the past four days trying to remove this malware which came in via an Adobe "update" on my laptop and migrated to my iMac. It won't allow ad blockers to work and directs me to Yahoo. Same with Chrome and Safari, but not so obviosly. Avast and two other "sweepers" tell me my system is clean (Mac Mojave 10.14.1), which is clearly is not. Have hunted down suspicious extensions in all the usual places and can't find them. And have attempted to delete both Firefox and Adobe with no success - am gonna try harder with that.

Guys - have spent the past four days trying to remove this malware which came in via an Adobe "update" on my laptop and migrated to my iMac. It won't allow ad blockers to work and directs me to Yahoo. Same with Chrome and Safari, but not so obviosly. Avast and two other "sweepers" tell me my system is clean (Mac Mojave 10.14.1), which is clearly is not. Have hunted down suspicious extensions in all the usual places and can't find them. And have attempted to delete both Firefox and Adobe with no success - am gonna try harder with that.

Chosen solution

Please do the following:

Read this answer in context 👍 0

All Replies (7)

user633449
user633449

Chosen Solution

Please do the following:

Neacht
Neacht Question owner

Thank you for your reply but please read my query again. Have done all that. Nothing works. Can't even delete Firefox or Adobe because I am told they are "open". Have just backed up everything and am going to return my machine to factory settings.

user633449
user633449

You didnt say that you had run malwarebytes or refreshed Firefox. Both of which should be attempted

Neacht
Neacht Question owner

I thought it pretty obvious that I would have used Malware as Mozilla recommends. It was my first port of call (after an attempt to hunt down extensions) but it found nothing. I then moved on to Avast and AGV, on a friend's recommendation; that was after navigating the hundreds of anti-malware sites that came up when I searched for a solution after the problem first became obvious. But you're right, I didn't mention Malware specifically as one of the four I tried. I may have sorted out the problem however by changing the privacy settings in Firefox, and the browser settings in Chrome from Yahoo to Google. Am still seeing ads I thought I had blocked and am wary of doing any banking online...

user633449
user633449

Did you try to refresh Firefox?

Then, I'd suggest installing something like ublock Origin, https://addons.mozilla.org/firefox/addon/ublock-origin/

Neacht
Neacht Question owner

Still can't refresh Firefox, but will keep trying and then do as you recommend. Thanks for your patience - as a long-time Mac user, this is a new experience for me!

user633449
user633449

What happens when you try to refresh Firefox? Why doesn't it work?