Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 4 replies
  • 1 has this problem
  • Last reply by FredMcD

more options

Hi, my Firefox has been crashing all day. Every time I click to restart it after a crash and then restore my session it crashes again or freezes and lets the rainbow spinning circle spin forever. I have restarted my computer multiple times, updated my computer software and even deleted and re-downloaded Firefox, but nothing has helped. All of the solutions on the website so far have required me to have access to a Firefox window to figure out what is going wrong, which I do not have. Any advice will be welcomed. Thank you.

All Replies (4)

more options

This could be an issue with the fbplugin (Facebook photo uploader).

more options

Here is the link to my crash report:

The Report ID is: 15810771-C010-4103-BBAB-D3CA635CCB97

Also when I go to about:plugins there is no fbplugin listed. Where would I be able to find it, if my crash report says that is the reason why it is crashing?

Modified by cor-el

more options

sarcherk said

Here is the link to my crash report:

That link is misidentified as

Product Firefox Release Channel release Version 63.0.3 Build ID 20181114214635 OS OS X 10.14 OS Version 10.14.0 18A391

bp-fc12d0b7-3610-4dc7-a416-f6b1d0181116 Signature: mozilla::dom::indexedDB::FileInfo::GetFileForFileInfo


This is for Sumo's Related Bugs 1432133 NEW --- Crash in mozilla::dom::indexedDB::FileInfo::GetFileForFileInfo

more options

I found this on Bugzilla;

status-firefox62: affected → wontfix status-firefox63: affected → fix-optional status-firefox64: --- → fix-optional

Reported: 10 months ago Modified: 22 days ago