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Youtube videos on Firestick now show error 'unsupported video' on all videos, just started. Why?

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  • Last reply by Paul

Dionysis
Dionysis
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Use an Amazon Fire Stick; never a problem watching YouTube through it via Firefox. Starting yesterday (11/6/18) all videos show error message "doesn't support this video format". Each video has a different error number. Nothing will play. What is the problem? How do I fix this?

Use an Amazon Fire Stick; never a problem watching YouTube through it via Firefox. Starting yesterday (11/6/18) all videos show error message "doesn't support this video format". Each video has a different error number. Nothing will play. What is the problem? How do I fix this?

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Paul
Paul
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Hi

Thank you for your question.

So that we can look into this further, please can you confirm:

  • The software version of Fire TV that your device has?

(From the Fire TV home screen, select Settings, My Fire TV and you should the Software version Fire OS ???)

  • The version of Firefox you have installed?

(From the Fire TV home screen, select Settings, Applications, Manage Installed Applications, scroll down to (but do not select) Firefox and you should see the version number).

  • An example of a video you are trying to watch.

With this information we should be able to find a solution for you.