X
Tap here to go to the mobile version of the site.

Support Forum

I installed latest version of firefox but it goes back to the older version when I close my browser.

Posted

As it says in the question. I have windows 7. I have installed the latest version 3 times. I don't know what else to do.

As it says in the question. I have windows 7. I have installed the latest version 3 times. I don't know what else to do.

Chosen solution

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 27.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:56.0) Gecko/20100101 Firefox/56.0

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Chosen Solution

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
James
  • Moderator
1595 solutions 11242 answers

Perhaps you have both 62.0.3 and a 56.0 Release installed on Windows.

Perhaps your useragent was modified https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

Or you have something that reverts your desktop to an earlier state to when you had a Firefox 56.0 version.

Perhaps you have both 62.0.3 and a 56.0 Release installed on Windows. Perhaps your useragent was modified https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox Or you have something that reverts your desktop to an earlier state to when you had a Firefox 56.0 version.

Modified by James

James
  • Moderator
1595 solutions 11242 answers

Also your Flash appears to be a old Flash Player 27.0 version when the current Flash Player version is 31.0.0.122

https://get.adobe.com/flashplayer/ (as you use Windows make sure you uncheck the optional items).

Also your Flash appears to be a old Flash Player 27.0 version when the current Flash Player version is 31.0.0.122 https://get.adobe.com/flashplayer/ (as you use Windows make sure you uncheck the optional items).

Modified by James

cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157838 answers

It is possible that you have both 32-bit and 64-bit Firefox versions installed.

The user agent in the System Details list shows a 32-bit Firefox 56 version.

  • Mozilla/5.0 (Windows NT 6.1; WOW64; rv:56.0) Gecko/20100101 Firefox/56.0

It is possible that you also have a recent 64-bit Firefox 62 version installed, so check that.

  • (64-bit Firefox) "C:\Program Files\Mozilla Firefox\"
  • (32-bit Firefox) "C:\Program Files (x86)\Mozilla Firefox\"

You can find the full version of the current Firefox release (62.0.3) in all languages and all operating systems here:

It is possible that you have both 32-bit and 64-bit Firefox versions installed. The user agent in the System Details list shows a 32-bit Firefox 56 version. *Mozilla/5.0 (Windows NT 6.1; WOW64; rv:56.0) Gecko/20100101 Firefox/56.0 It is possible that you also have a recent 64-bit Firefox 62 version installed, so check that. *(64-bit Firefox) "C:\Program Files\Mozilla Firefox\" *(32-bit Firefox) "C:\Program Files (x86)\Mozilla Firefox\" You can find the full version of the current Firefox release (62.0.3) in all languages and all operating systems here: *https://www.mozilla.org/en-US/firefox/all/ *https://www.mozilla.org/en-US/firefox/62.0.3/releasenotes/

Question owner

Thanks for the help guys! Instead of just updating I completely uninstalled the previous version of firefox which was version 56 and reinstalled the latest version. It seems to be staying now. Thanks!

Thanks for the help guys! Instead of just updating I completely uninstalled the previous version of firefox which was version 56 and reinstalled the latest version. It seems to be staying now. Thanks!