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Firefox crashes

Posted

On my Windows 10 desktop PC, FireFox crashes on startup, even in safe mode. Don't have the problem on Windows 10 Laptop. Has previously been working for over a year.

Crash ID: bp-b625c6b9-98e8-4f78-91f5-9b3de0181013

On my Windows 10 desktop PC, FireFox crashes on startup, even in safe mode. Don't have the problem on Windows 10 Laptop. Has previously been working for over a year. Crash ID: bp-b625c6b9-98e8-4f78-91f5-9b3de0181013

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.100 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4267 solutions 59840 answers

Product Firefox Release Channel release Version 62.0.3 Build ID 20181001155545 OS Windows 10 OS Version 10.0.17134

bp-b625c6b9-98e8-4f78-91f5-9b3de0181013

Signature: AsyncShutdownTimeout | profile-change-teardown | Extension shutdown: Clipper@OneNote.com,Extension shutdown: support@lastpass.com,Extension shutdown: tb-color-picker-single@codefisher.org


Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Product Firefox Release Channel release Version 62.0.3 Build ID 20181001155545 OS Windows 10 OS Version 10.0.17134 bp-b625c6b9-98e8-4f78-91f5-9b3de0181013 Signature: AsyncShutdownTimeout | profile-change-teardown | Extension shutdown: Clipper@OneNote.com,Extension shutdown: support@lastpass.com,Extension shutdown: tb-color-picker-single@codefisher.org ----------------- Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia