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FF 62.0.3 (64-bit) - Ramdomly Restoring Sessions, Private Mode Icon is gone, etc.

Posted

Hi there!

I'm using Windows 10 Pro x64 (build 1803) with FF 62.0.3 (64-bit) and have noticed some weird things.

1) The browser sometimes wants to Restore Sessions, when nothing was wrong. 2) Sometimes I click on Private Mode and a regular browser window opens. 3) Sometimes I click on Private Mode and the Private mode Icon is gone from the top right.

Here's a picture... note the arrow in the upper right corner - no Private Mode Icon.

I uninstalled and reinstalled FF, keeping my existing profile but the browser is not quite stable.

Any definitive help appreciated!

TIA :)

Hi there! I'm using Windows 10 Pro x64 (build 1803) with FF 62.0.3 (64-bit) and have noticed some weird things. 1) The browser sometimes wants to Restore Sessions, when nothing was wrong. 2) Sometimes I click on Private Mode and a regular browser window opens. 3) Sometimes I click on Private Mode and the Private mode Icon is gone from the top right. Here's a picture... note the arrow in the upper right corner - no Private Mode Icon. I uninstalled and reinstalled FF, keeping my existing profile but the browser is not quite stable. Any definitive help appreciated! TIA :)
Attached screenshots

Modified by Compumind

Quote

Additional System Details

Installed Plug-ins

Even without any add-on's for plugins. Just defaults.

Application

  • Firefox 62.0.3
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0
  • Support URL: https://support.mozilla.org/1/firefox/62.0.3/WINNT/en-US/

Extensions

  • Norton Safe Web 3.1.0.9 (nortonsafeweb@symantec.com)
  • QuickCut 1.5 ({6c593866-3790-4c8e-8a38-7d06ea71b960})
  • YouTube High Definition 63.1.5 ({7b1bf0b6-a1b9-42b0-b75d-252036438bdc})

Javascript

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Graphics

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  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1080 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.595ccab4acc3)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000011151) EGL_VERSION: 1.4 (ANGLE 2.1.0.595ccab4acc3) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
FredMcD
  • Top 10 Contributor
3734 solutions 51320 answers

Compumind said

1) The browser sometimes wants to Restore Sessions

You may have corrupt sessionstore [v56] sessionstore.jsonlz4 file(s). Delete all sessionstore* files and the sessionstore-backups folder.

Type about:support<enter> in the address bar.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.

Locate the above file. Then rename or delete it. Restart Firefox.


Don't delete the files if you need to rescue any data from them, just move them out of the profile folder to some location where Firefox doesn't look for them. You can try to read out their contents using this tool: https://www.jeffersonscher.com/res/scrounger.html

''Compumind [[#question-1237106|said]]'' <blockquote> 1) The browser sometimes wants to Restore Sessions </blockquote> You may have corrupt '''sessionstore''' [v56] '''sessionstore.jsonlz4''' file(s). Delete all '''sessionstore*''' files and the '''sessionstore-backups''' folder. Type '''about:support'''<enter> in the address bar. Under the page logo on the left side, you will see '''Application Basics. ''' Under this find '''Profile Folder. ''' To its right press the button '''Show Folder. ''' This will open your file browser to the current Firefox profile. Now '''Close Firefox. ''' '''Linux: ''' Under the page logo on the left side, you will see '''Application Basics.''' Under this find '''Profile Directory. ''' To its right press the button '''Open Directory. ''' Locate the above file. Then rename or delete it. Restart Firefox. '''Don't delete the files''' if you need to rescue any data from them, just move them out of the profile folder to some location where Firefox doesn't look for them. You can try to read out their contents using this tool: https://www.jeffersonscher.com/res/scrounger.html
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FredMcD
  • Top 10 Contributor
3734 solutions 51320 answers

Compumind said

2) Sometimes I click on Private Mode and a regular browser window opens.
3) Sometimes I click on Private Mode and the Private mode Icon is gone from the top right.

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

''Compumind [[#question-1237106|said]]'' <blockquote> 2) Sometimes I click on Private Mode and a regular browser window opens.<br> 3) Sometimes I click on Private Mode and the Private mode Icon is gone from the top right. </blockquote> Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
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Question owner

Hi FredMcD -

Well this gets more interesting....

Just bought a new Dell Inspiron laptop running W10 Home, build 1803, x64 and I downloaded and installed the latest rev of FF 62.0.3 (64-bit).

Would you believe that I am having the exact symptoms on the new computer as well? The only software that I have added is the latest edition of Norton Security and for Firefox, the QuickCut add-on, YouTube High Definition and the Metal Paint theme.

Uninstalling the Firefox embellishments does not change anything.

Thoughts?

:)
Hi FredMcD - Well this gets more interesting.... Just bought a new Dell Inspiron laptop running W10 Home, build 1803, x64 and I downloaded and installed the latest rev of FF 62.0.3 (64-bit). Would you believe that I am having the '''exact symptoms''' on the new computer as well? The only software that I have added is the latest edition of Norton Security and for Firefox, the QuickCut add-on, YouTube High Definition and the Metal Paint theme. Uninstalling the Firefox embellishments does not change anything. Thoughts? :)

Modified by Compumind

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FredMcD
  • Top 10 Contributor
3734 solutions 51320 answers

Did you follow the instructions in my first post? https://support.mozilla.org/en-US/questions/1237106#answer-1163981

Did you follow the instructions in my first post? https://support.mozilla.org/en-US/questions/1237106#answer-1163981
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Question owner

FredMcD said

Did you follow the instructions in my first post? https://support.mozilla.org/en-US/questions/1237106#answer-1163981

Yes. The only item to delete was sessionstore-backups.

Next? :)

''FredMcD [[#answer-1164206|said]]'' <blockquote> Did you follow the instructions in my first post? https://support.mozilla.org/en-US/questions/1237106#answer-1163981 </blockquote> Yes. The only item to delete was sessionstore-backups. Next? :)

Modified by Compumind

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FredMcD
  • Top 10 Contributor
3734 solutions 51320 answers

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Check the startup option; Type about:preferences#general<enter> in the address bar.

There are two settings;

  • When Firefox Starts

When the browser is started, what do you want to display? Many of us choose Show My Home Page.

  • Home Page

When a new page is opened, what do you want to be displayed?

  1. Use Current Page. Use what ever page(s) are open at that time.
  2. Use Bookmark
  3. Restore To Default. about:home shows a Mozilla home page with tools.

You can use any of these that you wish;

about:home (Firefox default home page), about:newtab (shows the sites most visited), about:blank (a blank page),

or you can enter any webpage or about: page you want.

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ------------------ Check the startup option; Type '''about:preferences#general'''<enter> in the address bar. There are two settings; * '''When Firefox Starts''' When the browser is started, what do you want to display? Many of us choose '''Show My Home Page.''' * '''Home Page''' When a new page is opened, what do you want to be displayed? # '''Use Current Page'''. Use what ever page(s) are open at that time. # '''Use Bookmark''' # '''Restore To Default.''' about:home shows a Mozilla home page with tools. You can use any of these that you wish; '''about:home''' (Firefox default home page), '''about:newtab''' (shows the sites most visited), '''about:blank''' (a blank page), or you can enter any '''webpage''' or '''about:''' page you want.
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