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Clicking a link from Gmail opens a blank white page

  • 3 replies
  • 1 has this problem
  • 101 views
  • Last reply by Graemek25

If I open a web page from on a link in Gmail, the page opens completely blank - all white. No amount of refreshing the page helps. I tried safe mode with the same result. I cleared the cache, same result. The only AV I have is the default Win-10 defender. I have also tried this from Chrome and Edge and they open just fine. I do have the latest Firefox - 62.0.3. This is quite frustrating and has been happening for quite some time (several months at least) - I was hoping this would simply go away with future updates. Thanks, Graeme

If I open a web page from on a link in Gmail, the page opens completely blank - all white. No amount of refreshing the page helps. I tried safe mode with the same result. I cleared the cache, same result. The only AV I have is the default Win-10 defender. I have also tried this from Chrome and Edge and they open just fine. I do have the latest Firefox - 62.0.3. This is quite frustrating and has been happening for quite some time (several months at least) - I was hoping this would simply go away with future updates. Thanks, Graeme

Chosen solution

Ahh - I found the problem. Actually not a problem really. The link(s) were PDF files and FF option was set to just save the file - my download folder had many 20 copies of the same PDF documents. I changed the option to view in FF and that's fixed that.

It would help if there was a message popped up that the file had been saved or downloaded, rather than just a totally blank screen.

Read this answer in context 👍 0

All Replies (3)

FFus3r said

uBlock Origin is the issue, see this page:

I believe in safe mode, all extensions are disabled. So that's not my issue here.

Chosen Solution

Ahh - I found the problem. Actually not a problem really. The link(s) were PDF files and FF option was set to just save the file - my download folder had many 20 copies of the same PDF documents. I changed the option to view in FF and that's fixed that.

It would help if there was a message popped up that the file had been saved or downloaded, rather than just a totally blank screen.