X
Tap here to go to the mobile version of the site.

Support Forum

Can't log into my support account, can't receive reset e-mails

Posted

I had to make a new support.mozilla.org account because I can't get into my old one. I'm not sure if I'm remembering my username right, and I don't remember my password (and it seems it wasn't saved in my saved logins). I've tried sending reset e-mails to all the e-mail addresses I might have used for the account, multiple times, but none of them have received anything. I've checked the spam folders, and I don't have issues receiving other types of Firefox e-mails.

I had to make a new support.mozilla.org account because I can't get into my old one. I'm not sure if I'm remembering my username right, and I don't remember my password (and it seems it wasn't saved in my saved logins). I've tried sending reset e-mails to all the e-mail addresses I might have used for the account, multiple times, but none of them have received anything. I've checked the spam folders, and I don't have issues receiving other types of Firefox e-mails.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 31.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:62.0) Gecko/20100101 Firefox/62.0

More Information

Question owner

Don't know if bumping works, but just in case… [bump]

Don't know if bumping works, but just in case… [bump]
McCoy
  • Top 10 Contributor
494 solutions 4531 answers

SavannahJ said

Don't know if bumping works, but just in case… [bump]

It works .....

Hello SavannahJ,

You say that you can't login to your "support account" - well, obviously you can, otherwise you wouldn't have been able to post this question .....

You posted another question here :

https://support.mozilla.org/en-US/questions/1236100

However, could it be that you are talking about a Sync account  ?

''SavannahJ [[#answer-1168304|said]]'' <blockquote> Don't know if bumping works, but just in case… [bump] </blockquote> It works ..... Hello SavannahJ, You say that you can't login to your "support account" - well, obviously you can, otherwise you wouldn't have been able to post this question ..... You posted another question here : https://support.mozilla.org/en-US/questions/1236100 However, could it be that you are talking about a Sync account ?

Question owner

You might want to try re-reading my post.

You might want to try re-reading my post.
McCoy
  • Top 10 Contributor
494 solutions 4531 answers

SavannahJ said

You might want to try re-reading my post.

Nice .....

Before I posted my answer (as nobody else had and I wanted to help) I read and re-read your post, believe me.

You start you post with :

" I had to make a new support.mozilla.org account because I can't get into my old one"

This is the support.mozilla.org page and I gave you a link to your previous thread.

As this is not about a Sync account, then I can only hope that somebody else will be able to help you .....

''SavannahJ [[#answer-1168416|said]]'' <blockquote> You might want to try re-reading my post. </blockquote> Nice ..... Before I posted my answer (as nobody else had and I wanted to help) I read and re-read your post, believe me. You start you post with : "'' I had to make a new support.mozilla.org account because I can't get into my old one''" This is the support.mozilla''.''org page and I gave you a link to your previous thread. As this is not about a Sync account, then I can only hope that somebody else will be able to help you .....

Question owner

Let's try this again:

"I had to make a new support.mozilla.org account because I can't get into my old one"

Keep reading that until you get it.

Let's try this again: "I had to make a new support.mozilla.org account '''because I can't get into my ''old one'''''" Keep reading that until you get it.
McCoy
  • Top 10 Contributor
494 solutions 4531 answers

SavannahJ said

Let's try this again: "I had to make a new support.mozilla.org account because I can't get into my old one" Keep reading that until you get it.

Unless you used a different username / display name for your old account : on the support forum this account that you are using right now, will be the only active account. If you used an account with a different username / display name, it may have been deactivated.

So my question to you : did you use a different username / display name for that old account  ?

''SavannahJ [[#answer-1168429|said]]'' <blockquote> Let's try this again: "I had to make a new support.mozilla.org account '''because I can't get into my ''old one'''''" Keep reading that until you get it. </blockquote> Unless you used a different username / display name for your '''old account''' : on the support forum this account that you are using right now, will be the only active account. If you used an account with a different username / display name, it may have been deactivated. So my question to you : did you use a different username / display name for that '''old account''' ?

Question owner

Yes, I did.

Yes, I did.
McCoy
  • Top 10 Contributor
494 solutions 4531 answers

SavannahJ said

Yes, I did.

Do you remember which username / displayname you used  ?

And how long ago it was that you were using that account  ?

''SavannahJ [[#answer-1168433|said]]'' <blockquote> Yes, I did. </blockquote> Do you remember which username / displayname you used ? And how long ago it was that you were using that account ?

Question owner

As I mentioned, I'm not sure if I'm remembering my username right. And I don't remember how long it's been since I used it. However, I managed to find an old comment from that account, and it looks like it no longer exists, since my username shows as "user243512", and clicking on that leads to a "Page Not Found".

As I mentioned, I'm not sure if I'm remembering my username right. And I don't remember how long it's been since I used it. However, I managed to find an old comment from that account, and it looks like it no longer exists, since my username shows as "user243512", and clicking on that leads to a "Page Not Found".
McCoy
  • Top 10 Contributor
494 solutions 4531 answers

Helpful Reply

SavannahJ said

my username shows as "user243512", and clicking on that leads to a "Page Not Found".

That means that your old account has been deactivated.

Unless you had some "unfinished business" on that account (problems that haven't been solved) - just leave it in the past.

You have a new account now, so if you have any questions : ask away SavannahJ ......

''SavannahJ [[#answer-1168435|said]]'' <blockquote> my username shows as "user243512", and clicking on that leads to a "Page Not Found". </blockquote> That means that your old account has been deactivated. Unless you had some "unfinished business" on that account (problems that haven't been solved) - just leave it in the past. You have a new account now, so if you have any questions : ask away SavannahJ ......
cor-el
  • Top 10 Contributor
  • Moderator
17344 solutions 156782 answers

Helpful Reply

Account details for user243512: question_count:7; answer_count:34; helpfulness:39; LastAnswer:[Mar 1, 2015, 04:14:46];

/questions/1049301: After update I've lost history, bookmarks, tiles, and search engines. /questions/1035097: Add a toolbar (not multirow bookmark toolbar but whole additional toolbar) /questions/866844: Why is the Plugin Check page saying my Java Applet Plugin is "vulnerable"? It's the latest one available. /questions/802507: Toolbar will save buttons and arrangements in existing toolbars, but any new toolbars will be gone by next session. /questions/795705: My toolbar keeps resetting, but not in exactly the same way described in the support articles. It remembers where I've put things, but if I make a new toolbar, it'll be gone by the next session. /questions/762758: Why doesn't the Plugin Checker work anymore? /questions/762712: Why isn't the plugin checker working anymore?

Account details for [/user/user243512/ user243512]: question_count:7; answer_count:34; helpfulness:39; LastAnswer:[Mar 1, 2015, 04:14:46]; [/questions/1049301]: After update I've lost history, bookmarks, tiles, and search engines. [/questions/1035097]: Add a toolbar (not multirow bookmark toolbar but whole additional toolbar) [/questions/866844]: Why is the Plugin Check page saying my Java Applet Plugin is "vulnerable"? It's the latest one available. [/questions/802507]: Toolbar will save buttons and arrangements in existing toolbars, but any new toolbars will be gone by next session. [/questions/795705]: My toolbar keeps resetting, but not in exactly the same way described in the support articles. It remembers where I've put things, but if I make a new toolbar, it'll be gone by the next session. [/questions/762758]: Why doesn't the Plugin Checker work anymore? [/questions/762712]: Why isn't the plugin checker working anymore?

Question owner

Thanks for the details, cor-el.

Thanks for the details, cor-el.