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changed my email now i cant sign in what do i do

Posted

It's been a long time since i have been on FF and my email has changed and now I can't log in. Can you help

It's been a long time since i have been on FF and my email has changed and now I can't log in. Can you help

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 18.11.20055
  • Google Update
  • Shockwave Flash 31.0 r0

Application

  • Firefox 47.0.2
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:47.0) Gecko/20100101 Firefox/47.0
  • Support URL: https://support.mozilla.org/1/firefox/47.0.2/WINNT/en-US/

Extensions

  • Firefox Hello 1.3.2 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.2 (firefox@getpocket.com)
  • Websense Helper 1.0 (websensehelper@mozilla.org)

Javascript

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  • driverDate: 5-14-2009
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  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Wesley Branton
  • Top 25 Contributor
515 solutions 4540 answers

If you don't have access to the original email account that the Firefox Account was created with, then you will need to make a new account under your new email address.

If you are concerned about your old data staying on the Mozilla servers, you can use the Forgot your password feature to reset your password on your old account. Even if you can't access the old email address to change the password, your data is wiped from the account when you request a new password.

If you have access to the old account (or are signed into Sync on another browser), you can add your new email address as a secondary email address to your existing account. Once you confirm that email address, you will be able to set it as your primary email address and remove your old email address from the account.

Hope this helps.

If you don't have access to the original email account that the Firefox Account was created with, then you will need to make a new account under your new email address. If you are concerned about your old data staying on the Mozilla servers, you can use the ''Forgot your password'' feature to reset your password on your old account. Even if you can't access the old email address to change the password, your data is wiped from the account when you request a new password. If you have access to the old account (or are signed into Sync on another browser), you can add your new email address as a secondary email address to your existing account. Once you confirm that email address, you will be able to set it as your primary email address and remove your old email address from the account. Hope this helps.