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Beginningyesterday Firefox logs into Microsoft Office OK but when it tries to open my mailbox it gets stuck in a loop that says sending .. waiting .. sending ..

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For years I have been using Firefox to log into Microsoft office for emails with no problems. Beginning yesterday, Firefox logs in OK, but when it tries to open my mailbox it gets stuck in some sort of loop. The top left corner message says "working", the bottom left corner message alternates rapidly between "sending ..." and 'waiting ..." This goes on forever: sending ... waiting ... sending ... waiting ,,, Years ago I configured Thunderbird to also log into my mailbox, and this continues to work OK. Access to all other sites that I visit seems to be OK, so I assume that Office changed something that Firefox is unhappy about. I use Windows XP SP3, Updating to a new operating system (say Windows 7) is not an option at the moment, I have too much important legacy software to abandon XP. I will be grateful for any suggestions as to what to do. Thank you.

For years I have been using Firefox to log into Microsoft office for emails with no problems. Beginning yesterday, Firefox logs in OK, but when it tries to open my mailbox it gets stuck in some sort of loop. The top left corner message says "working", the bottom left corner message alternates rapidly between "sending ..." and 'waiting ..." This goes on forever: sending ... waiting ... sending ... waiting ,,, Years ago I configured Thunderbird to also log into my mailbox, and this continues to work OK. Access to all other sites that I visit seems to be OK, so I assume that Office changed something that Firefox is unhappy about. I use Windows XP SP3, Updating to a new operating system (say Windows 7) is not an option at the moment, I have too much important legacy software to abandon XP. I will be grateful for any suggestions as to what to do. Thank you.
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Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Shockwave Flash 28.0 r0
  • 5.1.30514.0
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Extensions

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Javascript

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Graphics

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FFus3r
  • Top 25 Contributor
20 solutions 340 answers

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. (Firefox 57 and above) Click the Library button 57 library icon and choose History.
    (Click the menu button New Fx Menu and choose History in older Firefox versions.)
  2. In the History menu, choose "Clear Recent History...".
  3. Under "Time range to clear", select "Everything".
  4. Now, click the arrow next to Details to toggle the Details list active.
  5. From the details list, check Cache and Cookies and uncheck everything else.
  6. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Hello, Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This will temporarily log you out of all sites you're logged in to.'' To clear cache and cookies do the following: #('''Firefox 57 and above''') Click the Library button [[Image:57 library icon]] and choose History.<br>(Click the menu button [[Image:New Fx Menu]] and choose History in older Firefox versions.) #In the History menu, choose "Clear Recent History...". #Under "Time range to clear", select "Everything". #Now, click the arrow next to Details to toggle the Details list active. #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the "Clear Now" button. Further information can be found in the [[Delete browsing, search and download history on Firefox]] article.
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Question owner

Thank you. I did as suggested, but this did not solve the problem. The problem seems to be specific to Microsoft Office, all other sites work OK. My Thunderbird is configured to log into Office's email, and this works OK. Firefox is picky about things related to security, Thunderbird is not, so I assume that something in Office changed in the last couple of days that either makes Firefox unhappy with Office, or vice versa..

Thank you. I did as suggested, but this did not solve the problem. The problem seems to be specific to Microsoft Office, all other sites work OK. My Thunderbird is configured to log into Office's email, and this works OK. Firefox is picky about things related to security, Thunderbird is not, so I assume that something in Office changed in the last couple of days that either makes Firefox unhappy with Office, or vice versa..
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FFus3r
  • Top 25 Contributor
20 solutions 340 answers

what version of firefox you are using ?

what version of firefox you are using ?
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Question owner

Firefox ESR 52.9.0 (32-bit)

Firefox ESR 52.9.0 (32-bit)
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FFus3r
  • Top 25 Contributor
20 solutions 340 answers
'''update it.''' * how to update: https://support.mozilla.org/en-US/kb/update-firefox-latest-version * latest version: https://www.mozilla.org/en-US/firefox/organizations/all/
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Question owner

Because I use Windows XP, no further updates are available, Firefox ESR 52.9.0 (32-bit) is apparently the end of the line. I have too much important legacy software, however, to abandon XP. In the past I have had to turn off some protection features in Firefox, the latest related to downloading PDFs from some of the scientific journal sites I visit whose certificates Firefox was unhappy about. This was a few weeks ago, so presumably not related to the problem with Office.

Because I use Windows XP, no further updates are available, Firefox ESR 52.9.0 (32-bit) is apparently the end of the line. I have too much important legacy software, however, to abandon XP. In the past I have had to turn off some protection features in Firefox, the latest related to downloading PDFs from some of the scientific journal sites I visit whose certificates Firefox was unhappy about. This was a few weeks ago, so presumably not related to the problem with Office.
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FFus3r
  • Top 25 Contributor
20 solutions 340 answers

try portable version, works in windows xp https://www.downloadcrew. com/article/27680-firefox_extended_support_release_portable


Edit: The link is to 60.2.0 ESR and is not the official site to get portable Firefox which is https://portableapps.com/apps/internet/firefox_portable

try portable version, works in windows xp <strike>https://www.downloadcrew. com/article/27680-firefox_extended_support_release_portable</strike> Edit: The link is to 60.2.0 ESR and is not the official site to get portable Firefox which is https://portableapps.com/apps/internet/firefox_portable

Modified by James

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Question owner

Downloaded and installed it (twice), but it won't run. The logo screen opens for a moment and then closes. In the Control Panel/Add or Remove Programs this is not listed (I guess that is what portable means).

Downloaded and installed it (twice), but it won't run. The logo screen opens for a moment and then closes. In the Control Panel/Add or Remove Programs this is not listed (I guess that is what portable means).
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WestEnd
  • Top 10 Contributor
54 solutions 2895 answers

I.F. said

Downloaded and installed it (twice), but it won't run. The logo screen opens for a moment and then closes. In the Control Panel/Add or Remove Programs this is not listed (I guess that is what portable means).

Did you delete the Mozilla folder as well?

''I.F. [[#answer-1154173|said]]'' <blockquote> Downloaded and installed it (twice), but it won't run. The logo screen opens for a moment and then closes. In the Control Panel/Add or Remove Programs this is not listed (I guess that is what portable means). </blockquote> Did you delete the Mozilla folder as well?
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Question owner

I installed Firefox Portable on the desktop. For each retry at installation I first deleted the Firefox Portable folder and the Installer (both on the desktop), and then went though the download and install procedure again. The end result was always the same, the logo window opens momentarily, and then closes, and nothing further happens.

I installed Firefox Portable on the desktop. For each retry at installation I first deleted the Firefox Portable folder and the Installer (both on the desktop), and then went though the download and install procedure again. The end result was always the same, the logo window opens momentarily, and then closes, and nothing further happens.
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FFus3r
  • Top 25 Contributor
20 solutions 340 answers

if you can install windows 7 beside xp thats good so you can use latest version of firefox, but if you can't you must let go of windows xp.

if you can install windows 7 beside xp thats good so you can use latest version of firefox, but if you can't you must let go of windows xp.
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Question owner

My thanks to all respondents for their detailed, rapid response. The original problem resolved itself this morning on its own - at least for now (Microsoft giveth and Microsoft taketh, ...),. Apparently just another one of the endless glitches in Microsoft's crappy, bug-ridden software. Can Firefox Portable generate an error report that could help in getting it to run on my machine? Thanks again, I.F.

My thanks to all respondents for their detailed, rapid response. The original problem resolved itself this morning on its own - at least for now (Microsoft giveth and Microsoft taketh, ...),. Apparently just another one of the endless glitches in Microsoft's crappy, bug-ridden software. Can Firefox Portable generate an error report that could help in getting it to run on my machine? Thanks again, I.F.
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James
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FFus3r said

update it.

FFus3r said

try portable version, works in windows xp (to portable Firefox 60.2.0esr)

As the OP stated the Firefox 52.9.0 ESR is the latest version to run on Windows XP (and Vista) as Firefox Releases from 52.0 to current including 62.0 Release and 60.2.0esr requires Windows 7, 8, 10 to run.

So the portable Firefox 60.2.0esr you linked to on the not official download place for it does not run on Windows XP and Vista.

https://support.mozilla.org/en-US/kb/end-support-windows-xp-and-vista

https://www.mozilla.org/firefox/52.9.0/system-requirements/ https://www.mozilla.org/firefox/52.0/system-requirements/ https://www.mozilla.org/firefox/53.0/system-requirements/ https://www.mozilla.org/firefox/60.2.0/system-requirements/ https://www.mozilla.org/firefox/62.0/system-requirements/

''FFus3r [[#answer-1154142|said]]'' <blockquote> '''update it.''' * how to update: https://support.mozilla.org/en-US/kb/update-firefox-latest-version * latest version: https://www.mozilla.org/en-US/firefox/organizations/all/ </blockquote> ''FFus3r [[#answer-1154147|said]]'' <blockquote> try portable version, works in windows xp (to portable Firefox 60.2.0esr) </blockquote> As the OP stated the Firefox '''52.9.0 ESR''' is the latest version to run on Windows XP (and Vista) as Firefox Releases from 52.0 to current including 62.0 Release and 60.2.0esr requires Windows 7, 8, 10 to run. So the portable Firefox 60.2.0esr you linked to on the '''not official ''' download place for it does not run on Windows XP and Vista. https://support.mozilla.org/en-US/kb/end-support-windows-xp-and-vista https://www.mozilla.org/firefox/52.9.0/system-requirements/ https://www.mozilla.org/firefox/52.0/system-requirements/ https://www.mozilla.org/firefox/53.0/system-requirements/ https://www.mozilla.org/firefox/60.2.0/system-requirements/ https://www.mozilla.org/firefox/62.0/system-requirements/
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James
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I.F. said

I installed Firefox Portable on the desktop. For each retry at installation I first deleted the Firefox Portable folder and the Installer (both on the desktop), and then went though the download and install procedure again. The end result was always the same, the logo window opens momentarily, and then closes, and nothing further happens.

Firefox 60.2.0esr whether from mozilla.org or the portable version does not run on Windows XP and Vista.

Short of installing Windows 7, 8 (8.1), or 10 or installing or dual booting a light 32-bit Linux distro, you can only run (32-bit) Firefox 52.9.0esr on Windows XP.

http://archive.mozilla.org/pub/firefox/releases/52.9.0esr/win32/ https://portableapps.com/apps/internet/firefox-portable-legacy-52

''I.F. [[#answer-1154192|said]]'' <blockquote> I installed Firefox Portable on the desktop. For each retry at installation I first deleted the Firefox Portable folder and the Installer (both on the desktop), and then went though the download and install procedure again. The end result was always the same, the logo window opens momentarily, and then closes, and nothing further happens. </blockquote> Firefox 60.2.0esr whether from [https://www.mozilla.org/firefox/organizations/all/ mozilla.org] or the [https://portableapps.com/apps/internet/firefox_portable portable version] does not run on Windows XP and Vista. Short of installing Windows 7, 8 (8.1), or 10 or installing or dual booting a light 32-bit Linux distro, you can only run (32-bit) Firefox 52.9.0esr on Windows XP. http://archive.mozilla.org/pub/firefox/releases/52.9.0esr/win32/ https://portableapps.com/apps/internet/firefox-portable-legacy-52
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Question owner

Thank you. I downloaded Firefox 52.9.0 Portable, which works fine. It may prove useful if problems arise again with the standard version. There are probably other XP holdouts (possibly many) who use Firefox and would benefit from an occasional security update to the std/portable version. A last question. An annoying feature (bug?) is that closing the Firefox window leaves something running in the background that prevents reopening Firefox for some time ("Firefox is running but not responding ..."). Can anything be done about this?

Thank you. I downloaded Firefox 52.9.0 Portable, which works fine. It may prove useful if problems arise again with the standard version. There are probably other XP holdouts (possibly many) who use Firefox and would benefit from an occasional security update to the std/portable version. A last question. An annoying feature (bug?) is that closing the Firefox window leaves something running in the background that prevents reopening Firefox for some time ("Firefox is running but not responding ..."). Can anything be done about this?
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jscher2000
  • Top 10 Contributor
7668 solutions 62452 answers

I.F. said

An annoying feature (bug?) is that closing the Firefox window leaves something running in the background that prevents reopening Firefox for some time ("Firefox is running but not responding ..."). Can anything be done about this?

I think normally Firefox creates a side "watchdog" process that will kill Firefox if shutdown runs longer than a particular time, such as 60 seconds. That should then pop up the Mozilla Crash Reporter.

Does yours run longer than that?

Could you check something in the Windows XP Task Manager (Ctrl+Shift+Esc). On the Processes tab, on the View menu (probably), Select Columns, can you add the command line? This will help distinguish between Firefox running from the normal program folder versus a different folder, just in case there is some rogue software running its own installation of Firefox (malware sometimes does this).

''I.F. [[#answer-1154865|said]]'' <blockquote>An annoying feature (bug?) is that closing the Firefox window leaves something running in the background that prevents reopening Firefox for some time ("Firefox is running but not responding ..."). Can anything be done about this? </blockquote> I think normally Firefox creates a side "watchdog" process that will kill Firefox if shutdown runs longer than a particular time, such as 60 seconds. That should then pop up the Mozilla Crash Reporter. Does yours run longer than that? Could you check something in the Windows XP Task Manager (Ctrl+Shift+Esc). On the Processes tab, on the View menu (probably), Select Columns, can you add the command line? This will help distinguish between Firefox running from the normal program folder versus a different folder, just in case there is some rogue software running its own installation of Firefox (malware sometimes does this).
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Question owner

No, not longer than 60 seconds, usually less. But, say half a minute seems like a long time to wait between shutting down, say, email, and bringing up, say, news. And. 1/2 minute seems excessive for shutdown, can this be speeded up, say, by turning off features never used? A workaround is to open firefox, minimze the window, and just leave it alone. Then one can close and reopen other instances of firefox with no delay and no "firefox is running but not responding".

"command line" does not appear as an option in my taskmanager processes/view/select columns menu. When firefox is runnng only one "firefox.exe" appears in Task Manager, with typical memory usage ~200K.

No, not longer than 60 seconds, usually less. But, say half a minute seems like a long time to wait between shutting down, say, email, and bringing up, say, news. And. 1/2 minute seems excessive for shutdown, can this be speeded up, say, by turning off features never used? A workaround is to open firefox, minimze the window, and just leave it alone. Then one can close and reopen other instances of firefox with no delay and no "firefox is running but not responding". "command line" does not appear as an option in my taskmanager processes/view/select columns menu. When firefox is runnng only one "firefox.exe" appears in Task Manager, with typical memory usage ~200K.
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jscher2000
  • Top 10 Contributor
7668 solutions 62452 answers

Yes, you can keep Firefox running between different pages you visit to avoid all the extra time of shutdown cleanup and startup. I habitually use Alt+Tab to switch back to the last application, I don't even minimize things unless I need to see the desktop. I suppose it might have been different on XP; that was a long time ago now.

Yes, you can keep Firefox running between different pages you visit to avoid all the extra time of shutdown cleanup and startup. I habitually use Alt+Tab to switch back to the last application, I don't even minimize things unless I need to see the desktop. I suppose it might have been different on XP; that was a long time ago now.
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