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Message: The requested URL was rejected. Please consult with your administrator. Your support ID is: 11373612934950299921

Posted

Hi. I'm trying to log on to a particular company's website and keep getting the message :

"The requested URL was rejected. Please consult with your administrator. Your support ID is: 11373612934950299921" (with a different number each time)

I've cleared my histories, cache and cookies. My Firefox updates itself.

Going to other sites is fine.

I've spoken to the company, they don't know what's happened and are not having this problem themselves or with any other customers.

Which administrator might it be referring to? Can anyone help? (I'm not sure whether to click on 'Share Data' below; let me know if this would be helpful.) Many thanks.

Hi. I'm trying to log on to a particular company's website and keep getting the message : "The requested URL was rejected. Please consult with your administrator. Your support ID is: 11373612934950299921" (with a different number each time) I've cleared my histories, cache and cookies. My Firefox updates itself. Going to other sites is fine. I've spoken to the company, they don't know what's happened and are not having this problem themselves or with any other customers. Which administrator might it be referring to? Can anyone help? (I'm not sure whether to click on 'Share Data' below; let me know if this would be helpful.) Many thanks.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 21.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:62.0) Gecko/20100101 Firefox/62.0

More Information

Shadow110 1072 solutions 14836 answers

Separate Security Issue, please update your Flash 21.0 r0 by removing it with this tool : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html If you use it Reinstall with Flash Player Version: 31.0.0.108 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Hi, not a good sign when Flash is 10 versions out of date and when a new one is released the older 1 has 100 ways to be hacked in each one.

You really only have the one chance to share data and that is when making the question and yes it would have been helpful.

No idea what extensions your running, that would have told us. No Idea about Video Card Drivers, but would think it would not matter for 1 site but could have told you if good or bad.

If your running any of these it could be there issue : Avast/AVG, Kaspersky, BitDefender and ESET sometimes McAfee

Please check if the site is up or down with this URL : https://downforeveryoneorjustme.com/

Please try : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Performance > Uncheck to view)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

If so : please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st:

then

Separate Security Issue, please update your Flash 21.0 r0 by removing it with this tool : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html If you use it Reinstall with Flash Player Version: 31.0.0.108 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only> Hi, not a good sign when Flash is 10 versions out of date and when a new one is released the older 1 has 100 ways to be hacked in each one. You really only have the one chance to share data and that is when making the question and yes it would have been helpful. No idea what extensions your running, that would have told us. No Idea about Video Card Drivers, but would think it would not matter for 1 site but could have told you if good or bad. If your running any of these it could be there issue : Avast/AVG, Kaspersky, BitDefender and ESET sometimes McAfee Please check if the site is up or down with this URL : https://downforeveryoneorjustme.com/ Please try : SAFE MODE *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes In Firefox Safe mode these changes are effective: *all extensions are disabled (about:addons) *default theme is used (no persona) *userChrome.css and userContent.css are ignored (chrome folder) *default toolbar layout is used (file: localstore-safe.rdf) *Javascript JIT compilers are disabled (prefs: javascript.options.*jit) *hardware acceleration is disabled (Options > Performance > Uncheck to view) *plugins are not affected *preferences are not affected TEST'''''''''is issue still there ? If so : please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: *https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer *https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles then *https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Question owner

Thank you, Pkshadow, I really appreciate this. I'm going to wait till my colleague is here to help me go through these actions. I'll let you know what happens.

Thank you, Pkshadow, I really appreciate this. I'm going to wait till my colleague is here to help me go through these actions. I'll let you know what happens.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Please provide the link so we can check it out. No Personal Information Please !

Please provide the link so we can check it out. '''No Personal Information Please ! '''

Question owner

I've tried various versions, but basically i'm trying to get to

rbs.co.uk or https://personal.rbs.co.uk/personal/ways-to-bank/digital-banking.html

this is one of the urls i end up with: https://www.rbsdigital.com/servicemanagement/GenericErrorPageNoMenu.aspx?ErrorPage=EP83

I've tried various versions, but basically i'm trying to get to rbs.co.uk or https://personal.rbs.co.uk/personal/ways-to-bank/digital-banking.html this is one of the urls i end up with: https://www.rbsdigital.com/servicemanagement/GenericErrorPageNoMenu.aspx?ErrorPage=EP83
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 solutions 10669 answers

That's definitely an issue with the server itself. I'm not sure why it's happening, perhaps you have an old bookmark or something, but please talk to the bank and tell them to talk to their tech support.

That's definitely an issue with the server itself. I'm not sure why it's happening, perhaps you have an old bookmark or something, but please talk to the bank and tell them to talk to their tech support.

Question owner

Yes, i've spoken with 3 different people at the bank. They're not experiencing this with any other customers. On their advice i cleared cache and cookie histories, tried with security software on and off, updated a latest version of chrome... nothing's worked so far.

I'll try out what Pkshadow has suggested above, once i have a computer-literate colleague with me.

Yes, i've spoken with 3 different people at the bank. They're not experiencing this with any other customers. On their advice i cleared cache and cookie histories, tried with security software on and off, updated a latest version of chrome... nothing's worked so far. I'll try out what Pkshadow has suggested above, once i have a computer-literate colleague with me.
McCoy
  • Top 10 Contributor
534 solutions 5035 answers

Debjones, you could try again in a few hours or so, cause these bans usually expire in a day .....

Debjones, you could try again in a few hours or so, cause these bans usually expire in a day .....

Question owner

I first noticed it yesterday morning, so it's been over 36 hrs so far.

I first noticed it yesterday morning, so it's been over 36 hrs so far.
McCoy
  • Top 10 Contributor
534 solutions 5035 answers

Debjones said

I first noticed it yesterday morning, so it's been over 36 hrs so far.

Bummer  ! (it won't hurt to try again in a few hours though)

Maybe it's best to stick to your original plan and try out what Pkshadow has suggested ......

''Debjones [[#answer-1153814|said]]'' <blockquote> I first noticed it yesterday morning, so it's been over 36 hrs so far. </blockquote> Bummer ! (it won't hurt to try again in a few hours though) Maybe it's best to stick to your original plan and try out what Pkshadow has suggested ......
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Use a web search to get to the websites main page. Then work your way to where you want to be. Remember to bookmark as you go along.

Use a web search to get to the websites main page. Then work your way to where you want to be. Remember to bookmark as you go along.
James
  • Moderator
1595 solutions 11242 answers

Chosen Solution

https://www.ssllabs.com/ssltest/analyze.html?d=www.rbs.co.uk&hideResults=on

Question owner

Many thanks, James, I tried this just now and seems to have solved the problem.

Should I be concerned about whether my security was compromised while I couldn't access the website?

Many thanks, James, I tried this just now and seems to have solved the problem. Should I be concerned about whether my security was compromised while I couldn't access the website?