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Where do I find my collections

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  • 1 has this problem
  • 357 views
  • Last reply by BeckyBadger

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I'm having problems accessing my collections and themes. When I click on my collections it says sorry there was an error with our server and we couldn't complete your request. We have logged this error and will investigate it. It has been saying that for months now. I've pretty much removed almost all add ons and extensions except for the personas, rotator and screen shot and pinterest button. When I click on the persona buttons they won't let me click on customize and sometimes the page just shows up plain white with nothing on it at all. I really would like to access my collections as I have stuff there for the holidays upcoming. Thank you.

I'm having problems accessing my collections and themes. When I click on my collections it says sorry there was an error with our server and we couldn't complete your request. We have logged this error and will investigate it. It has been saying that for months now. I've pretty much removed almost all add ons and extensions except for the personas, rotator and screen shot and pinterest button. When I click on the persona buttons they won't let me click on customize and sometimes the page just shows up plain white with nothing on it at all. I really would like to access my collections as I have stuff there for the holidays upcoming. Thank you.

Chosen solution

Hi BeckyBadger, can you see your collections listed on this page:

https://addons.mozilla.org/firefox/collections/

Does it work if you use the old site layout? There's a link at the bottom of the page labeled View classic desktop site which will revert to the old layout.

If nothing helps, you might need to post this question on the support forum for the Add-ons site:

https://discourse.mozilla.org/c/add-ons/addons-mozilla-org

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Chosen Solution

Hi BeckyBadger, can you see your collections listed on this page:

https://addons.mozilla.org/firefox/collections/

Does it work if you use the old site layout? There's a link at the bottom of the page labeled View classic desktop site which will revert to the old layout.

If nothing helps, you might need to post this question on the support forum for the Add-ons site:

https://discourse.mozilla.org/c/add-ons/addons-mozilla-org

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That first link just gives me the same answer I got before. However, I did figure it out another way, just don't recall how I did it! I guess basically they have changed the name of Personas to lightweight themes and several other names have changed, so I did get to my collections. Wish they would have better tutorials on some this stuff. Thanks for taking the time to answer my question, and the quick response, I really appreciate it!